Terms & Conditions

By shopping at The Royal Zoological Society of SA Inc (The Society) online, and using this website, you agree to the Terms & Conditions listed here and elsewhere within this site.  The Zoo reserves the right to make changes to these conditions at any time, and encourages you to review them periodically.  Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes.

Ordering Goods & Services
Any order placed by you via this Web Site is an offer by you to purchase a particular product or service for the price (including the deliver and other charges) specified in this website at the time you place your order.  The Zoo reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment.

Your ability to purchase products and services from this website may be terminated at any time by the Zoo without notice. 
The products and services offered for sale are only available to individuals who can make legally binding contracts.

Australian Goods & Services Tax (GST)
All orders placed within Australia are subject to the Australian Goods and Services Tax (GST).  All Australian prices are GST inclusive.  Any orders placed outside Australia for delivery within Australia are also subject to GST.  Any International Orders are GST Free.

Currency & Conversions
Transactions via The Society web site are carried out in Australian dollars (AUS$).

Product Availability
Unless stated otherwise, all products ordered via The Society web are available at the time of ordering.  Any item unavailable online may be available via a back order.  Queries about back orders should be directed to the Zoo Shop on +61 2 8230 1233 or email zooshop@zoossa.com.au

Delivery Costs
Delivery costs are based on item count, size, weight and the delivery destination.  Once items have been added to the shopping cart an estimated delivery cost will be displayed.  This will be confirmed once a delivery address has been added during the checkout process.

International Import Charges & Taxes
Overseas deliveries may be subject to import charges and other local taxes.  Any such charges are the responsibility of the customer.  Customs restrictions may also apply.

Complaints
Any complaints should be emailed to zooshop@zoossa.com.au.  A reply will be sent notifying you of what action is being taken and when it will be resolved.

Your Obligations
In using this website you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information and (b) maintain and promptly update that information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this site.  You are responsible for maintaining the confidentiality of your password and membership number and are fully responsible for all activities that occur under your password or account.  You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.

Termination of Use
We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.  If you no longer agree to be bound by the Terms of Use, you must cease your use of the Site.  Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice.

You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site.  Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

Disclaimer
Material on this site is purely for informational purposes, and should not be used as a substitute for professional or industry advice.  The Society is committed to quality service to its customer’s and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents.  However, changes in circumstances after the time of publication may affect the quality of this information.


Two Zoos Pass

  1. The Two Zoos Pass entitles visitors to once-off entry into both Adelaide and Monarto Zoo
  2. The offer is valid for 3 months from the original purchase date only
  3. The pass must be presented upon redemption
  4. Should any visitor wish to purchase a Two Zoos Pass after having already purchased a standard admissions ticket, the price difference may be paid upon the presentation of the original receipt.   This applies only when purchased before 5pm on the day of the visit
  5. The offer cannot be used in conjunction with any other offer
  6. All normal entry terms and conditions apply
  7. The Royal Zoological Society of South Australia reserve the right to amend or cancel the offer at anytime
  8. The decision of The Royal Zoological Society of South Australia is final and binding in all matters and no correspondence will be entered to


Membership

The below Terms and Conditions relate to membership of the Royal Zoological Society of South Australia Inc., trading as Zoos SA.

  • A valid Zoos SA Membership grants the listed member all rights and responsibilities as a member of an Association under the Associations Incorporations Act 1985.
  • Subject to the below Terms and Conditions a valid Zoos SA Membership grants the listed member only unlimited public entry during normal opening hours to all Zoos SA properties including Adelaide Zoo, Monarto Zoo (except for private functions and special events as determined at the sole discretion of Zoos SA).
  • Membership privileges are available only on presentation of a current Membership Card and accompanying photo identification.
  • Zoos SA Membership is non-refundable.
  • Zoos SA Membership is non-transferable. (Excluding Life Member transferrable cards).
  • A Zoos SA Membership is only valid during the period up to and including the date of expiry.
  • Zoos SA Memberships that expire will enter a 'lapsed phase' for a 3 month period after expiry.  Renewal is encouraged during this time period to ensure retention and consistency of expiry date.  Memberships renewed after the 3 month lapsed phase will be charged a $20 administration fee.
  • Zoo 'Family' membership is for 2 adults and 2 children (aged between 4 and 14).  Additional members may be added to accomodate different family make ups.
  • Renewal of Zoos SA Membership that has exceeded its expiry date by a period of more than three months is subject to a joining fee in addition to the membership subscription.
  • Proof of concession must be provided during application process to receive discounted membership fees.
  • Members joining as a family will be entered as a ‘household’ and will receive Zoos SA communications to share amongst all members of that household.
  • A Zoos SA child membership covers a single child aged between 4 and 14 years.
  • Additional members may be added to a Zoos SA membership.  They are subject to the full applicable membership fee, as per the schedule of fees, and will expire on the same dates as the main member.  (Excluding children turning 4 during the family membership year – these will be applied pro rata)
  • Visitors to Adelaide and Monarto Zoos choosing to discount their membership fees by the cost of the days admission are bound by the following terms:
    • Membership must be purchased on the day of visit;
    •  A valid entry receipt must be presented at the time of membership purchase;
    • Only one admission amount can be discounted from each membership purchased;
    • Admissions must be of an equivalent or comparatively lesser value than the membership they are to be discounted from.  For example, the maximum discount for a child membership is a child admission fee.
    • The discount applied will be the amount paid for admission on that day.
  • Replacement membership card cost is $10.00 per card and must be payable at time of order.
  • Information collected through this membership application may be used by Zoos SA for promotional purposes.  Members may receive via email or post, promotional news, service updates or other information about Zoos SA.  Members may at any time unsubscribe from these mailings in accordance with the Zoos SA privacy policy.
  • Zoos SA reserves the right to reject any application or renewal and to suspend or terminate a membership without liability or refund if any of the conditions of the membership are not complied with or there is deemed abuse of the privileges, or a break of the Associations Incorporations Act or Society Rules.
  • The primary member is responsible for ensuring the details of their Zoos SA Membership are correct and up to date at all times.
  • On presentation of Zoos SA Membership card members will receive 10% discount on purchases at Zoos SA retail outlets (excludes discounted stock) and in cafe outlets.
  • Other than free admission, Zoos SA Membership benefits and the Terms and Conditions, are subject to periodic review and adjustment at the discretion of the Royal Zoological Society of South Australia.

Life membership

  • This card is transferrable and must be presented to gain entry
  • This pass admits one adult, one student or two children to Adelaide and Monarto Zoos with or without the Life Member in attendance
  • Not valid at any other zoo
  • Present this card to receive a discount at Zoos SA shops and cafes
  • Membership discounts do not apply for Behind the Scenes Experiences when entering any Zoos SA sites with a transferrable pass
  • Life Member transferrable passes may only be used by one person (or two children) per visit per day to either Adelaide or Monarto Zoos.  Life Member not required to be in attendance when using a Life Member Transferable card.
  • Transferrable passes cannot be used in conjunction with any Zoos SA programs or promotions that require individual membership to join.

Interstate Use of Zoos SA Membership

  • Zoos SA Membership includes reciprocal free entry at Perth Zoo, Western Plains Zoo, Melbourne Zoo, Werribee Open Range Zoo, Taronga Park Zoo and Healesville Sanctuary. (Excluding Life Member transferrable cards).
  • When visiting interstate you must have your membership cards with you to gain free entry. If your new cards have not arrived or you have misplaced them, please call us to arrange for a temporary card to be posted to you or collected from Adelaide or Monarto Zoos before you travel interstate.
  • Reciprocal free entry to interstate Zoos may be subject to change.
  • Life and Gold Member Transferrable cards are not valid for interstate Zoos.  
 

Conditions of Entry and Ticket Purchase

At Adelaide Zoo we endeavour to provide exhibits that complement the animals and vegetation in our collection. Please be aware that there are a number of water filled areas. Children must be supervised by an adult at all times, particularly in the contact areas. Please do not seat your children on or allow them to climb barriers.

Visitors enter the Zoo at their own risk and choose to do so under these conditions. No liability for loss, injury or damage will be accepted.

A visitor must enter via a public entrance and pay the entrance fee applicable.

There will be no refunds due to inclement weather, animals resting, animals sleeping or exhibits closed. If the Zoo is closed to the public because of an act of war or terrorism or the forces of nature or by any event outside of the control of the Zoo then refunds shall be at the Zoo’s absolute discretion. The service charge is not refundable. If a refund is available it will only be made if the ticket holder surrenders the ticket to RZSSA within 28 days.

No tickets will be exchanged or substituted after purchase.

The Zoo is a quarantine area. A guest is not permitted to bring into the Zoo any animal, animal costumes, plastic straws, balls, balloons, bicycles, scooters, skateboards, roller blades or similar apparatus, alcohol or illegal substance. Visitors must be prepared to allow their bags to be checked on request by Zoo/security staff.

A visitor is not permitted to use any audio equipment or musical instrument at a volume likely to disturb any animal, or behave in a manner that is likely to cause offence or disruption to other guests.

A visitor is not permitted to touch or interfere with any animal or vegetation, rocks, stones, sand or similar, feed any animal other than those specified and only with the animal food sold at the Zoo, throw any object, climb on, damage or deface any structure or signage, or litter. Do not allow any objects to fall into or enter enclosures.

While visitors are welcome to take photographs or film for personal use they are not permitted to use it in a commercial capacity, without the written consent of the Adelaide Zoo.

Visitors may have their photograph taken on entry or by a roving photographer. Visitors must clearly indicate if they do not wish to be photographed.

A visitor is not permitted to enter or remain outside public hours or enter any non-public area or exhibit.

All visitors must abide with any other conditions displayed in Zoo grounds or communicated by Zoo staff. The Zoo retains the right to deny access and/or eject visitors who are being a public nuisance, acting recklessly or failing to observe directions from Zoo/security staff, or any Zoo signage. The decision to deny access and/or eject any visitor is made at the absolute discretion of Adelaide Zoo.

Adelaide Zoo has the authority to close the Zoo or any part thereof, including any animal exhibit or show, at any time for reasons of adverse weather, equipment failure, maintenance and construction, or in the interest of safety and will not be liable for any loss or expense incurred by a guest as the result of such closures.

Adelaide Zoo is a Smoke Free site. Smoking is prohibited within the confines of all Zoo buildings and outdoor areas. Please ensure you obtain a pass out from the Visitor Centre if you wish to leave the Zoo for the purpose of smoking.

Visitors are advised to wash their hands after feeding animals in the Farmyard Contact Area.

The right is reserved to remove animals from display for any reason, vary the advertised programs, seating arrangements and audience/visitor capacity.

The late arrival of any booking may result in non admittance.

If you have already purchase your ticket and do not agree with any of these conditions, then please ask for an immediate refund and leave the Zoo entrance area prior to entering the Zoo.

Dispute resolution
If you have an issue with our service or feel that you have been unfairly treated, please obtain a Feedback Form from the Visitors Centre at the entrance of the Zoo.

The Adelaide Zoo is owned and managed by the Royal Zoological Society of South Australia Inc (RZSSA) ABN 38 750 470 952.

Group Bookings

Payment Information
Full payment is required at least 7 days in advance from the day of your visit. This payment can be made via cheque, electronic funds transfer or credit card. Payment is required in one transaction, not individual payments. Access to the Zoo will not be permitted if payment is not received before the due date. Once final numbers have been collected, please contact the group booking agent for a taxation invoice. Please see below for the rate that is applicable to your group;

Cancellation / Refund policy
The Adelaide Zoo is not required to give a refund where the ticket holder is unable or chooses not to attend. OHSC and group cancellations must be informed to the bookings office at least 24 hours in advance. The bookings office can be called on (08) 8267 3255. Any cancelation by a Vacation Care or group can be rescheduled within the next 6 months from the purchase date of the tickets.

There will be no refunds due to inclement weather, animals resting, animals sleeping or exhibits closed. If the Zoo is closed to the public because of an act of war or terrorism or the forces of nature or by any event outside of the control of the Zoo then refunds shall be at the Zoo’s absolute discretion. The service charge is not refundable. If a refund is available it will only be made if the ticket holder surrenders the ticket to RZSSA within 28 days. No tickets will be exchanged or substituted after purchase.

Arrival/ Parking Information
Entrance to the Zoo is via Plane tree Drive, bus drop off points are available on Plane Tree Drive near the zoo entrance. Please have your student/ Group assembled together in the courtyard area while a staff member/ Group Leader confirms your arrival to the Outside Information Desk. Zoo staff will arrange access via the group entry gate.

If you require bus parking for the day, please call the Torrens Parade Ground (located on the corner of King William Road and Victoria Dve, Adelaide, Adelaide SA 5000) on 08 8203 9855.

Street meter parking is also available on Plane Tree Drive, Frome Road and War Memorial Drive.

Supervision (OSHC/Vacation Care)
Supervisors are responsible for the safety and behaviour of their students. Specialist areas eg Nocturnal House, Reptile House, walkthrough aviaries, are best viewed by small, supervised groups to ensure enjoyment for both students and the general public. Students are required to be supervised in the restaurant, zoo shops and children’s zoo at all times.  It is important that supervisors accept responsibility for class discipline and safety throughout the visit. To assist with this the zoo offers the following free ratio for teachers:
Vacation Care Rates= 8 students: 1 teacher/ adult gain free entry
Adults beyond this ratio will be charged the groups rates.

Panda viewing’s
OSHC Groups - We appreciate your close supervision of students within the Panda exhibit. We recommend splitting into small closely supervised groups to ensure Panda’s and students have the best possible experience.

All Groups – There is no need to make booking times to see the Giant and Red Panda’s. Please note the Bamboo Forest is open to the general public from 9:45am – 4:30pm.  During high visitation times such as school holidays, we advise that OSHC groups confirm a timeslot to view the Pandas with their group bookings officer to avoid congestion.

$150 Behind The Scenes Life Member Voucher Terms and Conditions

Thank you for your recent Life Membership purchase.

 When using your Voucher; you must provide the details supplied on this Voucher when redeeming for a Behind the Scenes Tour.

1. This ticket must be used in one transaction on Behind the Scenes Tour at Adelaide and Monarto Zoo only and any unused balance will be forfeited.

2. Unauthorised sale or duplication of this voucher may result in you being denied the ability to redeem the voucher for a tour. The Society is not responsible for any inconvenience caused by unauthorized sale or duplication.

3. To redeem this voucher, please call the Adelaide Zoo on 8267 3255 Monday to Friday 9-5.

4. This voucher must be booked and used by the 31st December 2013.

5. This voucher is non-refundable

For full Terms and Conditions, please visit the Adelaide Zoo website, www.zoossa.com.au.

Panda & Friends Life Member Voucher

Thank you for your recent Life Membership purchase

You must provide the details on this voucher when redeeming it for your Panda and Friends Tour.

1. This voucher is only valid for the Panda And Friends Behind The Scenes Tour at Adelaide Zoo and is not applicable to other Zoos SA Behind The Scenes Tours or Encounters.

2. This voucher must be redeemed by September 30th, 2013 and is not valid beyond the expiry date.

3. This voucher is not redeemable for cash. Unauthorised sale or duplication of this voucher will result in refusal of redemption.

4. This voucher is fully transferable between persons and cannot be used in conjunction with any other Zoos SA offer.

To redeem this voucher, Please contact the Adelaide Zoo Bookings Office Monday—Friday 9am-5pm Ph: 8267 3255.

Subject to terms and conditions, availability and animal management issues

Members Winter Behind the Scenes Offer Proudly Supported by AGL Offer

  • Phone 08) 8267 3255 (9am - 5pm Monday to Friday) or logon to www.zoossa.com.au for further information and to book your experience
  • 30% discount is off the Behind The Scenes Proudly Supported By AGL full price ticket only.
  • Available to Zoos SA members only.
  • Not valid with any other offer.
  • Bookings are subject to availability and animal management requirements.
  • Offer must be redeemed between 1st July and 31st August 2013.
  • Non-refundable or redeemable for gift vouchers.
  • Membership number must be provided on booking for verification to receive the discount.
  • All standard Zoos SA admission and Behind The Scenes Proudly Supported By AGL experiences terms and conditions apply. 

Zoo Shop Frog Pack Competition

  1. Instructions and information on how to enter form part of these Conditions of Entry. Participation in the “Spend $25 or more in our retail store and you can go into the competition to win a Frog Prize Pack” constitutes acceptance of these Conditions of Entry.
  2. Entry is only open to customers of Zoos South Australia only. Employees of Zoos South Australia and agencies associated with this promotion and their immediate families are ineligible to enter.
  3. Zoos South Australia reserves the right to refuse to accept any entry which, in its opinion, does not comply with the rules and regulations of the competition. Zoos South Australia has an absolute discretion to disqualify any entry, or vary, amend or waive the rules of the competition or terminate the competition at any time and participants agree that no liability shall attach to Zoos South Australia as a result thereof and that the exercise of such discretion shall not result in any compensation being payable or paid to any participant. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules.
  4. The promotion commences on 05/07/2014 and concludes at 5:00pm ACST 20/072014 (the Promotion Period)
  5. HOW TO ENTER: To enter, entrants must spend a minimum of $25 in our retail shops and provide their name, email address and phone number on the proof of purchase or simply by purchasing $25 of products from our online shop. The draw may only be entered once per transaction
  6. All entries must be received by Zoos South Australia during the Promotion Period. No responsibility accepted for late, lost, misdirected or illegible entries.
  7. There will be 1 prize draw which will take place at the Zoos South Australia 10:00 am ACST 21/07/2014 at the Zoo Shop, Adelaide Zoo, Frome Rd, Adelaide 5000. The winner will be notified via email and/or telephone.
  8. PRIZE: There is one (1) prize pack of a minimum value of $138.70. Prize will include various frog products at the discretion of retail staff. Prize pack will be displayed in the Zoo Shop for the duration of the promotion period. Total RRP of prize will be $138.70.
  9. All entries received during the Promotional Period will be entered into the draw to win the prize.
  10. Prizes are not exchangeable and cannot be taken as cash. Zoos South Australia's decision is final and no correspondence will be entered into. If a prize, or element of a prize, is unavailable for any reason, Zoos South Australia reserves the right to substitute another prize of equal or greater value for that prize, or element of it, subject to the approval of any relevant authority.
  11. Any expense, including taxes or delivery costs outside of Australia associated with accepting a prize will be at the prize winners expense.
  12. Zoos South Australia accepts no responsibility for any tax implications that may arise from winning of the prizes. Independent financial advice should be sought.

 


Page Last Updated July 3, 2014, 3:57 am