Terms & Conditions
By shopping at The Royal Zoological Society of SA Inc (The Society) online, and using this website, you agree to the Terms & Conditions listed here and elsewhere within this site. The Zoo reserves the right to make changes to these conditions at any time, and encourages you to review them periodically. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes.
Ordering Goods & Services
Any order placed by you via this Web Site is an offer by you to purchase a particular product or service for the price (including the deliver and other charges) specified in this website at the time you place your order. The Zoo reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment.
Your ability to purchase products and services from this website may be terminated at any time by the Zoo without notice.
The products and services offered for sale are only available to individuals who can make legally binding contracts.
Australian Goods & Services Tax (GST)
All orders placed within Australia are subject to the Australian Goods and Services Tax (GST). All Australian prices are GST inclusive. Any orders placed outside Australia for delivery within Australia are also subject to GST. Any International Orders are GST Free.
Currency & Conversions
Transactions via The Society web site are carried out in Australian dollars (AUS$).
Product Availability
Unless stated otherwise, all products ordered via The Society web are available at the time of ordering. Any item unavailable online may be available via a back order. Queries about back orders should be directed to the Zoo Shop on +61 2 8230 1233 or email zooshop@zoossa.com.au
Delivery Costs
Delivery costs are based on item count, size, weight and the delivery destination. Once items have been added to the shopping cart an estimated delivery cost will be displayed. This will be confirmed once a delivery address has been added during the checkout process.
International Import Charges & Taxes
Overseas deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of the customer. Customs restrictions may also apply.
Complaints
Any complaints should be emailed to zooshop@zoossa.com.au. A reply will be sent notifying you of what action is being taken and when it will be resolved.
Your Obligations
In using this website you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information and (b) maintain and promptly update that information to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this site. You are responsible for maintaining the confidentiality of your password and membership number and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.
Termination of Use
We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. If you no longer agree to be bound by the Terms of Use, you must cease your use of the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice.
You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
Disclaimer
Material on this site is purely for informational purposes, and should not be used as a substitute for professional or industry advice. The Society is committed to quality service to its customer’s and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However, changes in circumstances after the time of publication may affect the quality of this information.
Conditions of Entry and Ticket Purchase
At Adelaide Zoo we endeavour to provide exhibits that complement the animals and vegetation in our collection. Please be aware that there are a number of water filled areas. Children must be supervised by an adult at all times, particularly in the contact areas. Please do not seat your children on or allow them to climb barriers.
Visitors enter the Zoo at their own risk and choose to do so under these conditions. No liability for loss, injury or damage will be accepted.
A visitor must enter via a public entrance and pay the entrance fee applicable.
There will be no refunds due to inclement weather, animals resting, animals sleeping or exhibits closed. If the Zoo is closed to the public because of an act of war or terrorism or the forces of nature or by any event outside of the control of the Zoo then refunds shall be at the Zoo’s absolute discretion. The service charge is not refundable. If a refund is available it will only be made if the ticket holder surrenders the ticket to RZSSA within 28 days.
No tickets will be exchanged or substituted after purchase.
The Zoo is a quarantine area. A guest is not permitted to bring into the Zoo any animal, animal costumes, plastic straws, balls, balloons, bicycles, scooters, skateboards, roller blades or similar apparatus, alcohol or illegal substance. Visitors must be prepared to allow their bags to be checked on request by Zoo/security staff.
A visitor is not permitted to use any audio equipment or musical instrument at a volume likely to disturb any animal, or behave in a manner that is likely to cause offence or disruption to other guests.
A visitor is not permitted to touch or interfere with any animal or vegetation, rocks, stones, sand or similar, feed any animal other than those specified and only with the animal food sold at the Zoo, throw any object, climb on, damage or deface any structure or signage, or litter. Do not allow any objects to fall into or enter enclosures.
While visitors are welcome to take photographs or film for personal use they are not permitted to use it in a commercial capacity, without the written consent of the Adelaide Zoo.
Visitors may have their photograph taken on entry or by a roving photographer. Visitors must clearly indicate if they do not wish to be photographed.
A visitor is not permitted to enter or remain outside public hours or enter any non-public area or exhibit.
All visitors must abide with any other conditions displayed in Zoo grounds or communicated by Zoo staff. The Zoo retains the right to deny access and/or eject visitors who are being a public nuisance, acting recklessly or failing to observe directions from Zoo/security staff, or any Zoo signage. The decision to deny access and/or eject any visitor is made at the absolute discretion of Adelaide Zoo.
Adelaide Zoo has the authority to close the Zoo or any part thereof, including any animal exhibit or show, at any time for reasons of adverse weather, equipment failure, maintenance and construction, or in the interest of safety and will not be liable for any loss or expense incurred by a guest as the result of such closures.
Adelaide Zoo is a Smoke Free site. Smoking is prohibited within the confines of all Zoo buildings and outdoor areas. Please ensure you obtain a pass out from the Visitor Centre if you wish to leave the Zoo for the purpose of smoking.
Visitors are advised to wash their hands after feeding animals in the Farmyard Contact Area.
The right is reserved to remove animals from display for any reason, vary the advertised programs, seating arrangements and audience/visitor capacity.
The late arrival of any booking may result in non admittance.
If you have already purchase your ticket and do not agree with any of these conditions, then please ask for an immediate refund and leave the Zoo entrance area prior to entering the Zoo.
Dispute resolution
If you have an issue with our service or feel that you have been unfairly treated, please obtain a Feedback Form from the Visitors Centre at the entrance of the Zoo.
The Adelaide Zoo is owned and managed by the Royal Zoological Society of South Australia Inc (RZSSA) ABN 38 750 470 952.