Zoos SA
Zoos SA is a non-government conservation charity, every visit, adoption, donation and ticket helps to save species from extinction.

Adelaide Zoo and Monarto Safari Park are owned and managed by the Royal Zoological Society of South Australia Inc. (RZSSA) ABN 38 750 470 952. By purchasing from The Royal Zoological Society of SA Inc. (The Society), and using this website, you agree to the terms and conditions listed here and elsewhere within this site. Zoos SA reserves the right to make changes to these conditions at any time, and encourages you to review them periodically. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes.

If you have any questions about your booking, visit, membership or other Zoos SA topic, please contact us here.

Entry and Ticket Purchase

ENTRY

  1. At Adelaide Zoo & Monarto Safari Park we endeavour to provide exhibits that complement the animals and vegetation in our collection. Please be aware that there are a number of water filled areas. Children must be supervised by an adult at all times, particularly in the contact areas. Please do not seat your children on or allow them to climb barriers.
  2. Visitors enter Adelaide Zoo or Monarto Safari Park at their own risk and choose to do so under these conditions. No liability for loss, injury or damage will be accepted.
  3. The Zoo is a place of mass gathering whereby the transmission of viral illnesses, including COVID-19, and other diseases that may have serious impacts on personal health, including death, is of elevated risk. Any person attending the Zoo accepts this risk. For more information about COVID-19 safety measures at Adelaide Zoo and Monarto Safari Park click here.
  4. All visitors of Adelaide Zoo and Monarto Safari Park must:
    1. adhere to the directions issued pursuant to the Emergency Management Act 2004 (SA), which includes any COVID Management Plan, COVID Safe Plan or other requirement of a direction issued under that Act;
    2. adhere to physical distancing requirements and practice good hygiene;
    3. follow directions of all Zoos SA staff (including directions with respect to the wearing of masks); and
    4. follow all signage and markers on the floor, pathways, fences and structures throughout Adelaide Zoo and Monarto Safari Park.
  5. All visitors of the Zoo acknowledge that Zoos SA reserves the right to refuse visitors entry to, or remove visitors from, the Zoo who fail to comply with these Conditions of Entry or who display signs of COVID-19 without any liability whatsoever arising therefrom.
  6. Zoos SA sites and all visitors are required to abide by Government Health guidelines and the restrictions in place to manage the spread of Covid-19. www.covid-19.sa.gov.au This may result in changes to bookings and reservations, visitors will be advised of options for any bookings affected at the time of the situation.
  7. In addition to the clause below, we may also provide your information during the Covid-19 pandemic to SA Health if a Covid-19 related risk is identified within a Zoos SA site.
  8. Zoos SA may disclose personal information to a third party as detailed in our Privacy Policy.
  9. Adelaide Zoo and Monarto Safari Park are quarantine areas. A guest is not permitted to bring on-site any animal, animal costumes, selfie sticks, plastic straws, balls, balloons, bicycles, scooters, skateboards, roller blades or similar apparatus, alcohol or illegal substance.
  10. Visitors must be prepared to allow their bags to be checked on request by Zoos SA/security staff.
  11. A visitor is not permitted to use any audio equipment or musical instrument at a volume likely to disturb any animal, or behave in a manner that is likely to cause offence or disruption to other guests.
  12. A visitor is not permitted to touch or interfere with any animal or vegetation, rocks, stones, sand or similar, feed any animal other than those specified and only with the animal food sold at Adelaide Zoo or Monarto Safari Park, throw any object, climb on, damage or deface any structure or signage, or litter. Do not allow any objects to fall into or enter enclosures.
  13. While visitors are welcome to take photographs or film for personal use they are not permitted to use it in a commercial capacity, without the written consent of Zoos SA. The use of drones is strictly prohibited.
  14. Visitors may have their photograph taken on entry or by a roving photographer. Visitors must clearly indicate if they do not wish to be photographed.
  15. A visitor is not permitted to enter or remain outside public hours or enter any non-public area or exhibit.
  16. All visitors must abide with any other conditions displayed in Adelaide Zoo or Monarto Safari Park grounds or communicated by Zoos SA staff. The Zoos SA retains the right to deny access and/or eject visitors who are being a public nuisance, acting recklessly or failing to observe directions from Zoos SA/security staff, or any Zoos SA signage. The decision to deny access and/or eject any visitor is made at the absolute discretion of Zoos SA.
  17. Zoos SA has the authority to close the sites or any part thereof, including any animal exhibit or show, at any time for reasons of adverse weather, equipment failure, maintenance and construction, or in the interest of safety and will not be liable for any loss or expense incurred by a guest as the result of such closures.
  18. Adelaide Zoo & Monarto Safari Park are Smoke Free sites. Smoking is prohibited within the confines of all Zoos SA buildings and outdoor areas. Please ensure you obtain a pass out from the Visitor Centre if you wish to leave the site for the purpose of smoking.
  19. Visitors are advised to wash their hands after feeding animals or any animal contact following participation in an animal experience or presentation.
  20. The late arrival of any booking may result in non-admittance.
  21. If you have an issue with our service or feel that you have been unfairly treated, please obtain a feedback form from the Visitors Centre or email [email protected]
  22. It is the responsibility of visitors to report to Zoos SA staff any inappropriate behaviour, incidents or injuries experienced or observed whilst visiting our sites.
  23. If you have already purchased your ticket and do not agree with any of these conditions, then please ask for an immediate refund and leave the site entrance area prior to entering Adelaide Zoo or Monarto Safari Park.
  24. Zoos SA management reserves the right to remove guests from Adelaide Zoo or Monarto Safari Park as a result of their refusal to abide by any of these terms and conditions.
  25. Adelaide Zoo and Monarto Safari Park are owned and managed by the Royal Zoological Society of South Australia Inc (RZSSA) ABN 38 750 470 952 trading as Zoos SA.

TICKET PURCHASE

  1. A visitor must enter via a public entrance and pay the entrance fee applicable.
  2. Members with a valid membership card must present their membership card on arrival along with identification.
  3. Where concession Senior or Student tickets have been purchased identification must be provided on arrival at Adelaide Zoo and Monarto Safari Park.
  4. Child tickets are for ages 4 to 14 years (children under 4 enter for free). Children under 15 years must be accompanied by a paying/supervising adult/concession during entry and at all times whilst inside the zoo grounds. Zoos SA staff are not permitted to allow any child under the age of 15 into Adelaide Zoo or Monarto Safari Park unsupervised.
  5. Tickets are valid for one use before the valid until date printed on the ticket.
  6. When purchasing online, you will receive an email with your tickets attached as a PDF file. To gain entry to Adelaide Zoo and Monarto Safari Park you must present your barcoded tickets from the attached PDF file. Entry will not be permitted without presentation of your barcoded tickets. Your confirmation email receipt is not your barcoded tickets and will not be accepted to gain entry.
  7. Ticket prices are in Australian dollars (AUS$).
  8. There will be no refunds due to inclement weather, animals resting, animals sleeping or exhibits closed. If Adelaide Zoo or Monarto Safari Park are closed to the public because of an act of war or terrorism, pandemics or the forces of nature or by any event outside of the control of Zoos SA then refunds shall be at Zoos SA absolute discretion. The service charge is not refundable. If a refund is available it will only be made if the ticket holder surrenders the ticket to RZSSA within 28 days.
  9. Price and availability of entry and experiences is subject to change without notice.
  10. No tickets will be exchanged or substituted after purchase.

CO-PRESENTATION EVENT DISCLOSURE

In limited and clearly identified circumstances, Zoos SA may disclose personal information to co-presenters for marketing, customer service and statistical purposes to gain a better understanding of audiences. The following conditions will be met:

  • Patrons will be made aware of this at the point of booking.
  • Patrons may opt out of future marketing by the third party at any point.
  • The third party has no right to use of the data beyond marketing.

Two Visit Pass

  1. The Two Visit Pass entitles visitors to once-off entry into Adelaide Zoo or Monarto Safari Park with the option to re-visit the same site or visit the second site for up to 50% off.
  2. The offer is valid for 3 months from the original purchase date only.
  3. The pass must be presented upon redemption.
  4. Should any visitor wish to purchase a Two Visit Pass after having already purchased a standard admissions ticket, the price difference may be paid upon the presentation of the original receipt. This applies only when purchased before 5pm on the day of the visit.
  5. Two Visit Passes cannot be used twice at the same park on the same day.
  6. Passes are transferable but are not refundable.
  7. The offer cannot be used in conjunction with any other offer.
  8. All normal entry terms and conditions apply (a copy of our current General Conditions of Entry can be accessed here. We review and update our General Conditions of Entry periodically. Please carefully familiarise yourself with our General Conditions of Entry as they set out a number of important matters including the circumstances in which Zoos SA will permit a person to enter the Adelaide Zoo and the Monarto Safari Park, and their conduct on the grounds.
  9. The Royal Zoological Society of South Australia reserve the right to amend or cancel the offer at anytime.
  10. The decision of The Royal Zoological Society of South Australia is final and binding in all matters and no correspondence will be entered to.

Membership

The below terms and conditions relate to membership of the Royal Zoological Society of South Australia Inc., trading as Zoos SA. A Joining Fee applies to all new households.

  1. A valid Zoos SA Membership grants the listed member all rights and responsibilities as a member of an Association under the Associations Incorporations Act 1985.
  2. Subject to the below terms and conditions a valid Zoos SA Membership grants the listed member only unlimited public entry during normal opening hours to all Zoos SA properties including Adelaide Zoo, Monarto Safari Park (except for private functions and special events as determined at the sole discretion of Zoos SA).
  3. Membership privileges are available only on presentation of a current Membership Card and accompanying photo identification.
  4. When visiting interstate (reciprocal Zoos in Australia who have arrangements with us to provide admission you with admission to their Zoos as a result of your membership) you must present your Zoos SA membership card and accompanying photo identification at the Membership area of the Interstate Zoo to gain reciprocal access under your membership. You acknowledge that your access to such Interstate States will be subject to any terms and conditions of entry imposed by the owners or operators of those Interstate Zoos from time to time.
  5. Zoos SA Membership is non-refundable.
  6. Zoos SA Membership is non-transferable. They cannot be used by anyone other than the person whose name is on the card (excluding Life Member transferrable cards).
  7. A Zoos SA Membership is only valid during the period up to and including the date of expiry.
  8. Zoos SA Memberships that expire will enter a ‘lapsed phase’ for a 3 month period after expiry. Memberships renewed after the 3 month lapsed phase will be charged the re-join fee.
  9. Renewal of Zoos SA Membership that has exceeded its expiry date by a period of more than three months is subject to a joining fee in addition to the membership subscription.
  10. Proof of concession must be provided during application process to receive discounted membership fees.
  11. Concessions apply for card holders or Pension, Health or Senior Cards and students aged 15 years and over.
  12. Copies of concession or student cards must be supplied either by emailing, posting in a photocopy or bringing in your concession card for Membership staff members to sight prior to Zoos SA membership cards being posted out.
  13. Members joining as a family will be entered as a ‘household’ and will receive Zoos SA communications to share amongst all members of that household.
  14. A Zoos SA child membership covers a single child aged between 4 and 14 years.
  15. Additional members may be added to a Zoos SA membership. They are subject to the full applicable membership fee, as per the schedule of fees, and will expire on the same dates as the main member. (Excluding children turning 4 during the family membership year – these will be applied pro rata).
  16. Replacement membership card cost is $10.00 per card and must be payable at time of order.
  17. Information collected through this membership application may be used by Zoos SA for promotional purposes. Members may receive via email or post, promotional news, service updates or other information about Zoos SA. Members may at any time unsubscribe from these mailings in accordance with the Zoos SA privacy policy.
  18. Zoos SA reserves the right to reject any application or renewal and to suspend or terminate a membership without liability or refund if any of the conditions of the membership are not complied with or there is deemed abuse of the privileges, or a break of the Associations Incorporations Act or Society Rules.
  19. The primary member is responsible for ensuring the details of their Zoos SA Membership are correct and up to date at all times.
  20. On presentation of Zoos SA Membership card members will receive 10% discount on purchases at Zoos SA retail outlets (excludes discounted stock) and in cafe outlets.
  21. Reciprocal rights between interstate zoos only apply to zoo entry, and no discounting on retail purchases or food outlets at an interstate zoo will be applied. The same rule applies for interstate zoo members entering a Zoos SA property.
  22. Other than free admission, Zoos SA Membership benefits and the Terms and Conditions, are subject to periodic review and adjustment at the discretion of the Royal Zoological Society of South Australia.
  23. Our General Conditions of Entry (as updated by us from time to time) apply to and form part of each member’s Membership with Zoos SA. A copy of our current General Conditions of Entry can be accessed here. We review and update our Conditions of Entry periodically. Any person considering Membership with Zoos SA should carefully familiarise themselves with the Conditions of Entry as they set out a number of important matters including the circumstances in which Zoos SA will permit a person to enter the Adelaide Zoo and the Monarto Safari Park, and their conduct on the grounds.
  24. Membership cards can take up to three weeks to be sent out. To visit before your cards arrive, please show your receipt and photo identification on arrival at Adelaide Zoo or Monarto Safari Park.
  25. All memberships expired past 3 months will incur a $25 re-join fee. The annual membership period starts from the date of expiry of the current annual membership, unless a $25 re-join fee is paid.

DISCOUNT ENTRY TICKET OFF NEW MEMBERSHIP WITHIN 7 DAYS

Visitors to Adelaide Zoo and Monarto Safari Park choosing to discount their membership fees by the cost of the days admission are bound by the following terms:

  • Membership form must be received with payment within 7 days of visit.
  • A valid entry receipt must be provided at the time of membership purchase.
  • Only one admission amount can be discounted from each membership purchased.
  • Admissions must be of an equivalent value than the membership they are to be discounted from. For example, the maximum discount for a child membership is a child admission fee.
  • The discount applied will be the amount paid for admission on that day.
  • An admission discount will only be applied once per receipt.
  • A delivery fee will be charged for membership packs to be posted, with an option of free collection from Adelaide Zoo.
  • Cards will be available for collection from Adelaide Zoo’s membership hub a minimum of 5 days after receiving the application form – ID will be required from primary member at time of collection.
  • Admission will be granted to card holders only.

LIFE MEMBERSHIP CARD

  • This card is non-transferable and must be presented to gain entry.
  • Card and photo identification must be presented to gain free entry. Present this card to receive a discount at Zoos SA shops and cafes.
  • Present this card to receive discounts on Behind the Scenes Experiences.
  • Benefits of life membership including the transferable pass are no longer valid following death of the life member.

LIFE MEMBERSHIP TRANSFERRABLE PASS

  • Life Member transferable passes may only be used by one adult (or two children) per day to visit Adelaide or Monarto Safari Parks.
  • The Life Member who acquires the transferable pass is not required to be in attendance when using a Life Member Transferable pass.
  • Transferable passes cannot be used in conjunction with any Zoos SA programs or promotions that require individual membership to join.
  • Membership discounts do not apply for Behind the Scenes Experiences when entering any Zoos SA sites with a transferable pass
  • Transferable passes are no longer valid following death of the life member.

CUB MEMBERSHIP

  • Only children under the age of 4 are eligible for a ‘Cub Membership’
  • Cub Memberships must be linked to at least one fee paying membership
  • Cub Membership cards are only valid at Adelaide Zoo and Monarto Safari Park
  • Cub Members can present this card to receive discounts on Zoos SA shops and café purchases
  • Children under 4 are not considered ‘fee paying members’
  • Cub Members must be accompanied by an adult at all times when visiting Zoos SA sites

Zoo Shop & Website

ORDERING GOODS & SERVICES
Any order placed by you via this website is an offer by you to purchase a particular product or service for the price (including the deliver and other charges) specified in this website at the time you place your order. The Zoo reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment. Your ability to purchase products and services from this website may be terminated at any time by the Zoo without notice. The products and services offered for sale are only available to individuals who can make legally binding contracts.

AUSTRALIAN GOODS & SERVICES TAX (GST)
All orders placed within Australia are subject to the Australian Goods and Services Tax (GST). All Australian prices are GST inclusive. Any orders placed outside Australia for delivery within Australia are also subject to GST. Any International Orders are GST Free.

CURRENCY & CONVERSIONS
Transactions via The Society website are carried out in Australian dollars (AUS$).

PRODUCT AVAILABILITY
Unless stated otherwise, all products ordered via The Society website are available at the time of ordering. Any item unavailable online may be available via a back order. Queries about back orders should be directed to the Zoo Shop on +61 2 8230 1233 or email [email protected]

DELIVERY COSTS
Delivery costs are based on item count, size, weight and the delivery destination. Once items have been added to the shopping cart an estimated delivery cost will be displayed. This will be confirmed once a delivery address has been added during the checkout process.

INTERNATIONAL IMPORT CHARGES & TAXES
Overseas deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of the customer. Customs restrictions may also apply.

COMPLAINTS
Any complaints should be emailed to [email protected]. A reply will be sent notifying you of what action is being taken and when it will be resolved.

YOUR OBLIGATIONS
In using this website you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information and (b) maintain and promptly update that information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this site. You are responsible for maintaining the confidentiality of your password and membership number and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.

TERMINATION OF USE
We may terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. If you no longer agree to be bound by the Terms of Use, you must cease your use of the website. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice. You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the site.

DISCLAIMER
Material on this site is purely for informational purposes, and should not be used as a substitute for professional or industry advice. The Society is committed to quality service to its customer’s and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However, changes in circumstances after the time of publication may affect the quality of this information.

Using Zoos SA social media channels

Zoos SA is a non-profit conservation charity which operates Adelaide Zoo and Monarto Safari Park. By continuing to access the Zoos SA services, you agree to be bound by the terms outlined below and any additional terms. Please check this page regularly so you are aware of any updates to the terms. If you do not agree with any of the terms, as updated or amended, please do not use the service.

CONTRIBUTING CONTENT

You are responsible for all content you contribute to any Zoos SA service, including comments, text, photos, videos, audio and links (Your Content).

By contributing content to any Zoos SA service, you grant Zoos SA royalty-free, non-exclusive licence to use Your Content in any way that we want, and in any media worldwide. This may include the use of your photos or video on Australian or worldwide media. You retain copyright and any other rights you hold in Your Content and can continue to share and commercialise Your Content as you wish.

You confirm you own or have the right to use any copyright material included in Your Content (including, photos, and excerpts of audio or video), that you have permission of anyone appearing or performing in Your Content and that you are not infringing any person’s rights by submitting the content to Zoos SA. You also confirm you have, where appropriate, sought the consent of the parent or guardian of any person under the age of 18 who is featured in Your Content.

Please ensure you keep your own copies of Your Content as Zoos SA may not archive, store or back-up Your Content nor continue to make Your Content accessible online.

Zoos SA will endeavour to provide you with an appropriate credit when using Your Content on Zoos SA platforms, though you understand and agree this may not always be possible.

SOCIAL MEDIA COMMENTING

While encouraging commenting, Zoos SA expects those commenting to treat each other and moderators of these channels with respect and courtesy. These standards apply to interaction within all Zoos SA social media sites. Zoos SA is a charity with limited resources and staff and is ultimately here to carry out our purpose of ‘Connecting people with nature and saving animals from extinction’. We do our best to moderate our social media sites during working hours. If you see content that you feel is in breach of our conditions, please contact [email protected]

You understand and agree the Zoos SA has ultimate editorial control over all its social media commenting. Zoos SA may edit, remove or exercise its discretion not to accept or publish your contribution for legal, editorial or operational reasons including if Zoos SA considers it to be:

  1. defamatory, or otherwise unlawful or that it violates laws regarding harassment, discrimination, racial vilification, privacy or contempt. Zoos SA reserves the right to close comments on posts that may elicit harmful, defamatory or otherwise unlawful user contributions;
  2. intentionally false or misleading;
  3. an infringement of intellectual property rights including copyright;
  4. abusive, offensive or obscene;
  5. inappropriate, off topic, repetitive or vexatious.
  6. compromising the privacy of any person or containing inappropriate personal information;
  7. seeking to endorse commercial products or services;
  8. seeking to directly solicit donations;
  9. deliberate provocation of other community members; or
  10. impersonating someone else and/or posting on behalf of a suspended member.

If you breach these Terms of Use, Zoos SA may block your account or contributions.

Zoos SA values the role of its communities in guiding content standards and etiquette. If you have concerns about inappropriate content on Zoos SA social media channel you can alert us via [email protected].

DISCLAIMERS

Zoos SA does not endorse the views or material contained in the contributions of members of the public or third party sites.

Group Bookings

PAYMENT INFORMATION
Full payment is required at least 7 days in advance from the day of your visit. This payment can be made via cheque, electronic funds transfer or credit card. Payment is required in one transaction, not individual payments. Access to Adelaide Zoo will not be permitted if payment is not received before the due date. Once final numbers have been collected, please contact the group booking agent for a taxation invoice. Please see below for the rate that is applicable to your group;

CANCELLATION / REFUND POLICY
Adelaide Zoo is not required to give a refund where the ticket holder is unable or chooses not to attend. OHSC and group cancellations must be informed to the bookings office at least 24 hours in advance. The bookings office can be called on (08) 8267 3255. Any cancelation by a Vacation Care or group can be rescheduled within the next 6 months from the purchase date of the tickets.

There will be no refunds due to inclement weather, animals resting, animals sleeping or exhibits closed. If Adelaide Zoo is closed to the public because of an act of war or terrorism or the forces of nature or by any event outside of the control of the Zoo then refunds shall be at the Zoo’s absolute discretion. The service charge is not refundable. If a refund is available it will only be made if the ticket holder surrenders the ticket to RZSSA within 28 days. No tickets will be exchanged or substituted after purchase.

ARRIVAL / PARKING INFORMATION
Entrance to the Zoo is via Plane tree Drive, bus drop off points are available on Plane Tree Drive near the zoo entrance. Please have your student/ Group assembled together in the courtyard area while a staff member/ Group Leader confirms your arrival to the Outside Information Desk. Zoo staff will arrange access via the group entry gate.

If you require bus parking for the day, please call the Torrens Parade Ground (located on the corner of King William Road and Victoria Dve, Adelaide, Adelaide SA 5000) on 08 8203 9855.

Street meter parking is also available on Plane Tree Drive, Frome Road and War Memorial Drive.

SUPERVISION (OSHC / VACATION CARE)
Supervisors are responsible for the safety and behaviour of their students. Specialist areas eg Nocturnal House, Reptile House, walkthrough aviaries, are best viewed by small, supervised groups to ensure enjoyment for both students and the general public. Students are required to be supervised in the restaurant, zoo shops and children’s zoo at all times.  It is important that supervisors accept responsibility for class discipline and safety throughout the visit. To assist with this the zoo offers the following free ratio for teachers:
Vacation Care Rates= 8 students: 1 teacher/ adult gain free entry
Adults beyond this ratio will be charged the groups rates.

PANDA VIEWINGS
OSHC Groups – We appreciate your close supervision of students within the Panda exhibit. We recommend splitting into small closely supervised groups to ensure Panda’s and students have the best possible experience.

ALL GROUPS
There is no need to make booking times to see the Giant and Red Panda’s. Please note the Bamboo Forest is open to the general public from 9:45am – 4:30pm.  During high visitation times such as school holidays, we advise that OSHC groups confirm a timeslot to view the Pandas with their group bookings officer to avoid congestion.

Group bookings are subject to our General Conditions of Entry (as updated by us from time to time). A copy of our current General Conditions of Entry can be accessed here. We review and update our General Conditions of Entry periodically. Any person considering making a group booking should carefully familiarise themselves with our General Conditions of Entry as they set out a number of important matters including the circumstances in which a person will be permitted entry to the Zoo, and their conduct therein.

Zoos SA Wellness events

  • These terms apply to the following events: Forest Bathing and Animal Observation – Adelaide Zoo, Forest Bathing and Animal Observation – Monarto Safari Park, Take a walk on Country – Monarto Safari Park, Wild birds of Monarto – Monarto Safari Park
  • By purchasing from The Royal Zoological Society of SA Inc (The Society) you agree to the Terms & Conditions listed here. Zoos SA reserves the right to make changes to these conditions at any time.
  • Tickets may only be used once, as indicated by the date displayed on your ticket
  • All ticket sales are final and non-refundable. Ownership of the ticket is transferable but no refunds. Member tickets may only be transferred to existing members.
  • The experience is designed to be run in all weather conditions.  There will be no refunds due to inclement weather, animals resting, animals sleeping or exhibits closed. If Adelaide Zoo is closed to the public because of an act of war or terrorism or the forces of nature or by any event outside of the control of Adelaide Zoo then refunds shall be at the Zoos SA’s absolute discretion.
  • The seller reserves the right to cancel or postpone the event if the set minimum number of tickets is not sold 7 days prior to the event. Ticket holders will be notified and refunded the full price of the ticket or offered an alternative date.
  • COVID-19
    • Adelaide Zoo is following current SA Health Covid-19 regulations. In the case that a patron is unwell with Covid-19 symptoms, has been directed to go into quarantine and/or is isolating while awaiting further directions from SA Health or the relevant state health government body, ticket refund may be facilitated on the below terms and appropriate SA Health documentation may need to be provided to Zoos SA.
    • Refund requests must be requested at least 24 hours in advance of the event date and time of the session on the ticket, refunds cannot be facilitated retrospectively.
    • A refund may not be offered in the following conditions:
    • A patron is denied entry to the site due to failing to meet any current Covid-19 safety policies which can be viewed at www.zoossa.com.au/covid-19, or general Adelaide Zoo terms and conditions of entry which can be viewed at www.zoossa.com.au/terms-and-conditions
    • Change of mind.
  • For any questions or enquiries please email [email protected]

Day & Night Pass

  1. The Day & Night Pass entitles visitors to once-off entry into Zoo Nights, and once-off entry to either Adelaide Zoo or Monarto Safari Park by day.
  2. The offer is valid for 3 months from the original purchase date only, and is valid only for the Zoo Night selected at time of purchase.
  3. The pass must be presented upon redemption.
  4. Day & Night Passes can be used on the same day to enter Adelaide Zoo by day and return for the Zoo Night session.
  5. Passes are transferable to a different name but are not refundable.
  6. The offer cannot be used in conjunction with any other offer.
  7. All normal entry terms and conditions apply (a copy of our current General Conditions of Entry can be accessed here. We review and update our General Conditions of Entry periodically. Please carefully familiarise yourself with our General Conditions of Entry as they set out a number of important matters including the circumstances in which Zoos SA will permit a person to enter the Adelaide Zoo and the Monarto Safari Park, and their conduct on the grounds.
  8. The Royal Zoological Society of South Australia reserve the right to amend or cancel the offer at anytime.
  9. The decision of The Royal Zoological Society of South Australia is final and binding in all matters and no correspondence will be entered to.

Universal Kingdom: Prehistoric Nights

For terms and conditions relating to Adelaide Zoo’s Universal Kingdom: Prehistoric Nights event, please refer to the frequently asked questions here for ticketing conditions.

Zoos SA 2024 Car Raffle T&C’s

General

  • Raffle commences: Wednesday 20 December, 2023 (ACDT)
  • Raffle closes: Friday 9 February, 2024 (ACDT)
  • Raffle drawn: Friday 9 February, 2024 between 10.00pm – 11.00pm (ACDT)
  • Raffle will be drawn at Adelaide Oval, War Memorial Drive, North Adelaide SA 5006
  • Results published in The Advertiser on Friday 23 February, 2024
  • First Prize can be collected from Kia Showroom 154 Railway Terrace, Mile End SA 5031
  • First Prize Kia Stonic S 1.4L 6 Speed Auto Wagon MY24
  • RRP on road value is $26,490
  • Prize is not transferable or redeemable for cash from the Royal Zoological Society of South Australia
  • Minors are not eligible to enter the raffle. Must be 18 years or older to purchase or participate in this raffle.
  • Major lottery licence number m14510
  • Images used are for illustration purposes only
  • Raffle is managed by the Royal Zoological Society of South Australia
  • ABN 38 750 470 952
  • Only open to SA residents
  • There is no unclaimed prize draw for this raffle

Ticket Purchases

  • Tickets are $100 each. No discounts given for multiple purchases
  • Royal Zoological Society of South Australia (Zoos SA) Board Members and their immediate families are not permitted to enter the raffle draw
  • Royal Zoological Society of South Australia (Zoos SA) Chief Executive,  Event manager, Event assistant, Director Community Engagement, General Manager Visitor Operations, Marketing Managers, Public Relations Manager, Senior Marketing Coordinator, Senior Communications Coordinator, Digital Marketing Coordinator, Partnerships Manager, Partnerships coordinator and their immediate families are not permitted to enter the raffle draw
  • Galabid staff are not permitted to enter the raffle draw
  • No more than 500 tickets will be sold
  • Purchaser of raffle ticket must have their name, address and phone number legibly on the ticket. If there is more than one name listed, the first name listed shall be considered the entrant
  • Entrant shall retain their ticket stub. In the event of any dispute or controversy concerning the winner of the draw, entrant will be required to produce their raffle ticket stub
  • One prize will be awarded

Winner

  • Winner will be notified in writing within 7 days of the draw
  • If winner is not present at time of drawing, winner will be notified by phone or by mail based on the information received on the ticket.
  1. Name of winner will be listed on the website zoossa.com.au
  2. Winner will be asked if they allow the Society to use their name, regarding the prize for advertising or publicity purposes without compensation.
  • An auditor and scrutineer will be present on the night to witness the drawing of the winner

Proceeds

  • All proceeds, less the prize and expenses, benefit the Royal Zoological Society of South Australia

Limitations of Liability

In no event shall the Royal Zoological Society of South Australia be liable under any terms or provisions of these rules, or otherwise in connection with the performance of the car, exceed the donation price of a raffle ticket or be subject to any other obligations or liabilities whether arising out of breach of contract, warranty, tort (including Negligence) with respect to the car. Without limiting the generality of the Royal Zoological Society of South Australia specifically disclaims any liability for property or personal injury damages.

Boo at the Zoo survey competition

30 October – 10 November 2023

  1. This competition is run by Zoos South Australia (ABN: 38 750 470 952) located at Adelaide Zoo, Frome Road, Adelaide South Australia 5000 and is in no way sponsored, endorsed or administered by, or associated with Facebook or any other social media platforms. All enquiries should therefore be directed to Zoos South Australia (Zoos SA).
  2. To enter the entrant must follow the instructions provided on the associated webpage, these instructions will be available throughout the duration of the competition.
  3. This competition is only open to Boo at the Zoo 2023 event attendees.
  4. By participating you agree that you have read and agree to the Terms and Conditions as provided.
  5. By entering, you confirm that your entry is original and give Zoos SA permission to reproduce across all channels and forms of media including social media, website, and publicity during and following the competition period. Any costs associated with entering remain the responsibility of each entrance and under no circumstance will be the responsibility of Zoos SA.
  6. This competition commences on Monday 30 October 9.30am (ACDT) and ends on Friday 10 November 2023 at 23:59 (11.59pm ACDT. Zoos SA is not responsible for any late entries.
  7. Prize includes four (4) tickets to the Giraffe Feed experience including entry to Adelaide Zoo (to the value of $230).
  8. Prize is non-transferable, non-redeemable for cash nor can it be sold.
  9. This competition is a ‘game of chance’, Zoos SA will decide the winner at random. Winner will be drawn and contacted by 17 November 2023. The winner has 14 days from notice to confirm their acceptance of the prize via return email or phone contact. If the winners have not confirmed their intention to accept the prize by this time the prize will be forfeited and Zoos SA will choose a new winner from the original entry list.
  10. Entries may be published on Zoos SA’s website, social media accounts and displayed throughout Adelaide Zoo/Monarto Safari Park.
  11. Zoos SA reserves the right to disqualify any entrants or entries where Zoos SA reasonably suspect any unlawful, liable or improper conduct, or if there has otherwise been a breach of the competition Terms and Conditions.

Help us name the Lemur pups competition

6 December – 15 December 2023

  1. This competition is run by Zoos South Australia (ABN: 38 750 470 952) located at Adelaide Zoo, Frome Road, Adelaide South Australia 5000 and is in no way sponsored, endorsed or administered by, or associated with Facebook or any other social media platforms. All enquiries should therefore be directed to Zoos South Australia (Zoos SA).
  2. To enter the entrant must follow the instructions provided on the associated webpage, these instructions will be available throughout the duration of the competition.
  3. By participating you agree that you have read and agree to the Terms and Conditions as provided.
  4. By entering, you confirm that your entry is original and give Zoos SA permission to reproduce across all channels and forms of media including social media, website, and publicity during and following the competition period. Any costs associated with entering remain the responsibility of each entrance and under no circumstance will be the responsibility of Zoos SA.
  5. This competition commences on Wednesday 6 December 9.30am (ACDT) and ends on Friday 15 December 9.30am. Zoos SA is not responsible for any late entries.
  6. Prize includes two (2) tickets to the Land of the Lemurs experience at Monarto Safari Park (to the value of $120).
  7. Prize is non-transferable, non-redeemable for cash nor can it be sold.
  8. This competition is a ‘game of chance’, Zoos SA will decide the winner at random. Winner will be drawn and contacted by 17 November 2023. The winner has 14 days from notice to confirm their acceptance of the prize via return email or phone contact. If the winners have not confirmed their intention to accept the prize by this time the prize will be forfeited and Zoos SA will choose a new winner from the original entry list.
  9. Entries may be published on Zoos SA’s website, social media accounts and displayed throughout Adelaide Zoo/Monarto Safari Park.
  10. Zoos SA reserves the right to disqualify any entrants or entries where Zoos SA reasonably suspect any unlawful, liable or improper conduct, or if there has otherwise been a breach of the competition Terms and Conditions.

Baboon baby naming competition competition

1 December – 10 December 2023

  1. This competition is run by Zoos South Australia (ABN: 38 750 470 952) located at Adelaide Zoo, Frome Road, Adelaide South Australia 5000 and is in no way sponsored, endorsed or administered by, or associated with Facebook or any other social media platforms. All enquiries should therefore be directed to Zoos South Australia (Zoos SA).
  2. To enter the entrant must follow the instructions provided on the associated webpage, these instructions will be available throughout the duration of the competition.
  3. By participating you agree that you have read and agree to the Terms and Conditions as provided.
  4. By entering, you confirm that your entry is original and give Zoos SA permission to reproduce across all channels and forms of media including social media, website, and publicity during and following the competition period. Any costs associated with entering remain the responsibility of each entrance and under no circumstance will be the responsibility of Zoos SA.
  5. This competition commences on Friday 1 December 9.30am (ACDT) and ends on Sunday 10 December 5:00pm. Zoos SA is not responsible for any late entries.
  6. Prize includes two (2) tickets to enter Adelaide Zoo (to the value of $85).
  7. Prize is non-transferable, non-redeemable for cash nor can it be sold.
  8. This competition is a ‘game of chance’, Zoos SA will decide the winner at random. Winner will be drawn and contacted by 17 November 2023. The winner has 14 days from notice to confirm their acceptance of the prize via return email or phone contact. If the winners have not confirmed their intention to accept the prize by this time the prize will be forfeited and Zoos SA will choose a new winner from the original entry list.
  9. Entries may be published on Zoos SA’s website, social media accounts and displayed throughout Adelaide Zoo/Monarto Safari Park.
  10. Zoos SA reserves the right to disqualify any entrants or entries where Zoos SA reasonably suspect any unlawful, liable or improper conduct, or if there has otherwise been a breach of the competition Terms and Conditions.

Lion cub naming competition competition

21 December 2023 – 4 January 2024

  1. This competition is run by Zoos South Australia (ABN: 38 750 470 952) located at Adelaide Zoo, Frome Road, Adelaide South Australia 5000 and is in no way sponsored, endorsed or administered by, or associated with Facebook or any other social media platforms. All enquiries should therefore be directed to Zoos South Australia (Zoos SA).
  2. To enter the entrant must follow the instructions provided on the associated webpage, these instructions will be available throughout the duration of the competition.
  3. By participating you agree that you have read and agree to the Terms and Conditions as provided.
  4. By entering, you confirm that your entry is original and give Zoos SA permission to reproduce across all channels and forms of media including social media, website, and publicity during and following the competition period. Any costs associated with entering remain the responsibility of each entrance and under no circumstance will be the responsibility of Zoos SA.
  5. This competition commences on Thursday 21 December 9.30am (ACDT) and ends on Thursday 4 December 5:00pm. Zoos SA is not responsible for any late entries.
  6. Prize includes two (2) tickets to the Lions 360 experience at Monarto Safari Park (to the value of $140).
  7. Prize is non-transferable, non-redeemable for cash nor can it be sold.
  8. The Competition is a game of skill.  Chance does not form a part of selecting the winner. Entries will be judged by a panel of the Zoos SA’s representatives. Entries will be individually judged based on the creative merit of the 25 words or less and originality of their entry.
  9. There will be one winning entry. Winner will be drawn and contacted by 6 January 2024. The winner has 14 days from notice to confirm their acceptance of the prize via return email or phone contact. If the winners have not confirmed their intention to accept the prize by this time the prize will be forfeited and Zoos SA will choose a new winner from the original entry list.
  10. Entries may be published on Zoos SA’s website, social media accounts and displayed throughout Adelaide Zoo/Monarto Safari Park.
  11. Zoos SA reserves the right to disqualify any entrants or entries where Zoos SA reasonably suspect any unlawful, liable or improper conduct, or if there has otherwise been a breach of the competition Terms and Conditions.

Summer School Holidays Camouflage Competition

Tuesday 2 January 2024  to Sunday 28 January 2024

  1. This competition is run by Zoos South Australia (ABN: 38 750 470 952) located at Adelaide Zoo, Frome Road, Adelaide South Australia 5000 and is in no way sponsored, endorsed or administered by, or associated with Facebook or any other social media platforms. All enquiries should therefore be directed to Zoos South Australia (Zoos SA).
  2. To enter the entrant must follow the instructions provided on the associated handout or webpage, these instructions will be available throughout the duration of the competition.
  3. By participating you agree that you have read and agree to the Terms and Conditions as provided.
  4. By entering, you confirm that your entry is original and give Zoos SA permission to reproduce across all channels and forms of media including social media, website, and publicity during and following the competition period. Any costs associated with entering remain the responsibility of each entrance and under no circumstance will be the responsibility of Zoos SA.
  5. This competition commences on Tuesday  2 January 2024 at 9.30am (ACDT) and ends on Sunday 28 January 2024 at 17:00 (5pm). Zoos SA is not responsible for any late entries.
  6. There are five prizes to be won. The prizes include either family entry to Monarto Safari Park or Adelaide Zoo and a retail hamper valued up to $100.
  7. Prize is non-transferable, non-redeemable for cash nor can it be sold.
  8. Prize requires collection from Adelaide Zoo or Monarto Safari Park. Prize is unable to be shipped or delivered.
  9. The events team will decide the winner after viewing the entries. The winner will be contacted by Friday 16 February 2024. The winner has 14 days from notice to confirm their acceptance of the prize via return email or phone contact. If the winner has not confirmed their intention to accept the prize by this time the prize will be forfeited and Zoos SA will choose a new winner from the original entry list.
  10. Entries may be published on Zoos SA’s website, social media accounts and displayed throughout Adelaide Zoo/Monarto Safari Park.
  11. Zoos SA reserves the right to disqualify any entrants or entries where Zoos SA reasonably suspect any unlawful, liable or improper conduct, or if there has otherwise been a breach of the competition Terms and Conditions.

Prices are in Australian dollars and are inclusive of GST where applicable

About Zoos SA

Zoos SA is a not-for-profit conservation charity that exists to connect people with nature and save species from extinction. Zoos SA acknowledges the Country on which we stand always was, and always will be, Aboriginal land and we pay our deepest respect and gratitude to Kaurna (Adelaide Zoo) and Ngarrindjeri (Monarto Safari Park) Elders, past, present and emerging. We undertake critical conservation work throughout Australia and acknowledge the traditional custodians of these lands.

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