Please note, we expect to reach our COVID-19 capacity during this period and remind all members and visitors to book date-specific tickets online to avoid disappointment Find out more here

By shopping at The Royal Zoological Society of SA Inc (The Society) online, and using this website, you agree to the Terms & Conditions listed here and elsewhere within this site.  The Zoo reserves the right to make changes to these conditions at any time, and encourages you to review them periodically.  Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes.

Ordering Goods & Services
Any order placed by you via this Web Site is an offer by you to purchase a particular product or service for the price (including the deliver and other charges) specified in this website at the time you place your order.  The Zoo reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment.

Your ability to purchase products and services from this website may be terminated at any time by the Zoo without notice.
The products and services offered for sale are only available to individuals who can make legally binding contracts.

Australian Goods & Services Tax (GST)
All orders placed within Australia are subject to the Australian Goods and Services Tax (GST).  All Australian prices are GST inclusive.  Any orders placed outside Australia for delivery within Australia are also subject to GST.  Any International Orders are GST Free.

Currency & Conversions
Transactions via The Society web site are carried out in Australian dollars (AUS$).

Product Availability
Unless stated otherwise, all products ordered via The Society web are available at the time of ordering.  Any item unavailable online may be available via a back order.  Queries about back orders should be directed to the Zoo Shop on +61 2 8230 1233 or email zooshop@zoossa.com.au

Delivery Costs
Delivery costs are based on item count, size, weight and the delivery destination.  Once items have been added to the shopping cart an estimated delivery cost will be displayed.  This will be confirmed once a delivery address has been added during the checkout process.

International Import Charges & Taxes
Overseas deliveries may be subject to import charges and other local taxes.  Any such charges are the responsibility of the customer.  Customs restrictions may also apply.

Complaints
Any complaints should be emailed to information@zoossa.com.au.  A reply will be sent notifying you of what action is being taken and when it will be resolved.

Your Obligations
In using this website you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information and (b) maintain and promptly update that information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this site.  You are responsible for maintaining the confidentiality of your password and membership number and are fully responsible for all activities that occur under your password or account.  You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.

Termination of Use
We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.  If you no longer agree to be bound by the Terms of Use, you must cease your use of the Site.  Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice.

You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site.  Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

Disclaimer
Material on this site is purely for informational purposes, and should not be used as a substitute for professional or industry advice.  The Society is committed to quality service to its customer’s and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents.  However, changes in circumstances after the time of publication may affect the quality of this information.

Two Visit Pass

  1. The Two Visit Pass entitles visitors to once-off entry into Adelaide Zoo or Monarto Safari Park with the option to re-visit the same site or visit the second site for half price
  2. The offer is valid for 3 months from the original purchase date only
  3. The pass must be presented upon redemption
  4. Should any visitor wish to purchase a Two Visit Pass after having already purchased a standard admissions ticket, the price difference may be paid upon the presentation of the original receipt. This applies only when purchased before 5pm on the day of the visit
  5. Two Visit Passes cannot be used twice at the same park on the same day
  6. Passes are transferable but are not refundable
  7. The offer cannot be used in conjunction with any other offer
  8. All normal entry terms and conditions apply
  9. The Royal Zoological Society of South Australia reserve the right to amend or cancel the offer at anytime
  10. The decision of The Royal Zoological Society of South Australia is final and binding in all matters and no correspondence will be entered to

Membership

The below Terms and Conditions relate to membership of the Royal Zoological Society of South Australia Inc., trading as Zoos SA.

A Joining Fee applies to all new households

  1. A valid Zoos SA Membership grants the listed member all rights and responsibilities as a member of an Association under the Associations Incorporations Act 1985.
  2. Subject to the below Terms and Conditions a valid Zoos SA Membership grants the listed member only unlimited public entry during normal opening hours to all Zoos SA properties including Adelaide Zoo, Monarto Safari Park (except for private functions and special events as determined at the sole discretion of Zoos SA).
  3. Membership privileges are available only on presentation of a current Membership Card and accompanying photo identification.
  4. When visiting interstate (reciprocal Zoos in Australia) you must present your Zoos SA membership card and accompanying photo identification at the Membership area of the Interstate Zoo to gain reciprocal access under your membership.
  5. Zoos SA Membership is non-refundable.
  6. Zoos SA Membership is non-transferable. They cannot be used by anyone other than the person whose name is on the card (Excluding Life Member transferrable cards).
  7. A Zoos SA Membership is only valid during the period up to and including the date of expiry.
  8. Zoos SA Memberships that expire will enter a ‘lapsed phase’ for a 3 month period after expiry. Memberships renewed after the 3 month lapsed phase will be charged the re-join fee
  9. Renewal of Zoos SA Membership that has exceeded its expiry date by a period of more than three months is subject to a joining fee in addition to the membership subscription.
  10. Proof of concession must be provided during application process to receive discounted membership fees.
  11. Concessions apply for card holders or Pension, Health or Senior Cards and students aged 15 years and over.
  12. Copies of concession or student cards must be supplied either by emailing, posting in a photocopy or bringing in your concession card for Membership staff members to sight prior to Zoos SA membership cards being posted out.
  13. Members joining as a family will be entered as a ‘household’ and will receive Zoos SA communications to share amongst all members of that household.
  14. A Zoos SA child membership covers a single child aged between 4 and 14 years.
  15. Additional members may be added to a Zoos SA membership.  They are subject to the full applicable membership fee, as per the schedule of fees, and will expire on the same dates as the main member.  (Excluding children turning 4 during the family membership year – these will be applied pro rata)
  16. Visitors to Adelaide Zoo and Monarto Safari Park choosing to discount their membership fees by the cost of the days admission are bound by the following terms:
    Membership form must be received with payment within 7 days of visit.
    A valid entry receipt must be provided at the time of membership purchase.
    Only one admission amount can be discounted from each membership purchased.
    Admissions must be of an equivalent value than the membership they are to be discounted from.  For example, the maximum discount for a child membership is a child admission fee.
    The discount applied will be the amount paid for admission on that day
    An admission discount will only be applied once per receipt
    A delivery fee will be charged for membership packs to be posted, with an option of free collection from Adelaide Zoo
    Cards will be available for collection from Adelaide Zoo’s membership hub a minimum of 5 days after receiving the application form – ID will be required from primary member at time of collection
    Admission will be granted to card holders only.
  17. Replacement membership card cost is $10.00 per card and must be payable at time of order.
  18. Information collected through this membership application may be used by Zoos SA for promotional purposes.  Members may receive via email or post, promotional news, service updates or other information about Zoos SA.  Members may at any time unsubscribe from these mailings in accordance with the Zoos SA privacy policy.
  19. Zoos SA reserves the right to reject any application or renewal and to suspend or terminate a membership without liability or refund if any of the conditions of the membership are not complied with or there is deemed abuse of the privileges, or a break of the Associations Incorporations Act or Society Rules.
  20. The primary member is responsible for ensuring the details of their Zoos SA Membership are correct and up to date at all times.
  21. On presentation of Zoos SA Membership card members will receive 10% discount on purchases at Zoos SA retail outlets (excludes discounted stock) and in cafe outlets.
  22. Other than free admission, Zoos SA Membership benefits and the Terms and Conditions, are subject to periodic review and adjustment at the discretion of the Royal Zoological Society of South Australia.
  23. Membership cards can take up to three weeks to be sent out. To visit before your cards arrive, please show your receipt and photo identification on arrival at Adelaide Zoo or Monarto Safari Park.
  24. All memberships expired past 3 months will incur a $25 re-join fee. The annual membership period starts from the date of expiry of the current annual membership, unless a $25 re-join fee is paid.

Life Membership Card

  • This card is non-transferable and must be presented to gain entry
  • Card and photo identification must be presented to gain free entry. Present this card to receive a discount at Zoos SA shops and cafes
  • Present this card to receive discounts on Behind the Scenes Experiences.
  • Benefits of life membership including the transferable pass are no longer valid following death of the life member.

Life Membership Transferrable Pass

  • Life Member transferable passes may only be used by one adult (or two children) per day to visit Adelaide or Monarto Safari Parks.
  • The Life Member who acquires the transferable pass is not required to be in attendance when using a Life Member Transferable pass.
  • Transferable passes cannot be used in conjunction with any Zoos SA programs or promotions that require individual membership to join.
  • Membership discounts do not apply for Behind the Scenes Experiences when entering any Zoos SA sites with a transferable pass
  • Transferable passes are no longer valid following death of the life member.

Cub Membership

  • Only children under the age of 4 are eligible for a ‘Cub Membership’
  • Cub Memberships must be linked to at least one fee paying membership
  • Cub Membership cards are only valid at Adelaide Zoo and Monarto Safari Park
  • Cub Members can present this card to receive discounts on Zoos SA shops and café purchases
  • Children under 4 are not considered ‘fee paying members’
  • Cub Members must be accompanied by an adult at all times when visiting Zoos SA sites

Conditions of Entry and Ticket Purchase

Ticket Purchase

  1. A visitor must enter via a public entrance and pay the entrance fee applicable.
  2. Members with a valid membership card must present their membership card on arrival along with identification.
  3. Where concession Senior or Student tickets have been purchased identification must be provided on arrival at the Zoo.
  4. Child tickets are for ages 4 to 14 years (children under 4 enter for free). Children under 15 years must be accompanied by a paying/supervising adult/concession during entry and at all times whilst inside the zoo grounds. Zoo’s SA staff are not permitted to allow any child under the age of 15 into Adelaide Zoo or Monarto Safari Park unsupervised.
  5. Tickets are valid for one use before the valid until date printed on the ticket.
  6. When purchasing online, you will receive an email with your tickets attached as a pdf file. To gain entry to the Zoo you must present your bar-coded tickets from the attached pdf.  Entry will not be permitted without presentation of your bar-coded tickets. Your confirmation email receipt is not your bar-coded tickets and will not be accepted to gain entry.
  7. Ticket prices are in Australian dollars.
  8. There will be no refunds due to inclement weather, animals resting, animals sleeping or exhibits closed. If Adelaide Zoo or Monarto Safari Park is closed to the public because of an act of war or terrorism, pandemics or the forces of nature or by any event outside of the control of Zoos SA then refunds shall be at Zoos SA absolute discretion. The service charge is not refundable. If a refund is available it will only be made if the ticket holder surrenders the ticket to RZSSA within 28 days.
  9. Price and availability of entry and experiences is subject to change without notice.
  10. No tickets will be exchanged or substituted after purchase.

Entry

  1. At Adelaide Zoo & Monarto Safari Park we endeavour to provide exhibits that complement the animals and vegetation in our collection. Please be aware that there are a number of water filled areas. Children must be supervised by an adult at all times, particularly in the contact areas. Please do not seat your children on or allow them to climb barriers.
  2. Visitors enter Adelaide Zoo or Monarto Safari Park at their own risk and choose to do so under these conditions. No liability for loss, injury or damage will be accepted.
  3. Zoos SA sites and all visitors are required to abide by Government Health guidelines and the restrictions in place to manage the spread of Covid-19. https://www.covid-19.sa.gov.au/ This may result in changes to bookings and reservations, visitors will be advised of options for any bookings affected at the time of the situation.
  4. In addition to the clause below, we may also provide your information during the Covid-19 pandemic to SA Health if a Covid-19 related risk is identified within a Zoos SA site.
  5. Zoos SA may disclose personal information to a third party as detailed in our Privacy Policy.
  6. Adelaide Zoo and Monarto Safari Park are quarantine areas. A guest is not permitted to bring on-site any animal, animal costumes, plastic straws, balls, balloons, bicycles, scooters, skateboards, roller blades or similar apparatus, alcohol or illegal substance.
  7. Visitors must be prepared to allow their bags to be checked on request by Zoos SA/security staff.
  8. A visitor is not permitted to use any audio equipment or musical instrument at a volume likely to disturb any animal, or behave in a manner that is likely to cause offence or disruption to other guests.
  9. A visitor is not permitted to touch or interfere with any animal or vegetation, rocks, stones, sand or similar, feed any animal other than those specified and only with the animal food sold at Adelaide Zoo, throw any object, climb on, damage or deface any structure or signage, or litter. Do not allow any objects to fall into or enter enclosures.
  10. While visitors are welcome to take photographs or film for personal use they are not permitted to use it in a commercial capacity, without the written consent of Zoos SA. The use of drones is strictly prohibited.
  11. Visitors may have their photograph taken on entry or by a roving photographer. Visitors must clearly indicate if they do not wish to be photographed.
  12. A visitor is not permitted to enter or remain outside public hours or enter any non-public area or exhibit.
  13. All visitors must abide with any other conditions displayed in Adelaide Zoo or Monarto Safari Park grounds or communicated by Zoos SA staff. The Zoos SA retains the right to deny access and/or eject visitors who are being a public nuisance, acting recklessly or failing to observe directions from Zoos SA/security staff, or any Zoos SA signage. The decision to deny access and/or eject any visitor is made at the absolute discretion of Zoos SA.
  14. Zoos SA has the authority to close the sites or any part thereof, including any animal exhibit or show, at any time for reasons of adverse weather, equipment failure, maintenance and construction, or in the interest of safety and will not be liable for any loss or expense incurred by a guest as the result of such closures.
  15. Adelaide Zoo & Monarto Safari Park are Smoke Free sites. Smoking is prohibited within the confines of all Zoos SA buildings and outdoor areas. Please ensure you obtain a pass out from the Visitor Centre if you wish to leave the site for the purpose of smoking.
  16. Visitors are advised to wash their hands after feeding animals or any animal contact following participation in an animal experience or presentation.
  17. The late arrival of any booking may result in non-admittance.
  18. If you have an issue with our service or feel that you have been unfairly treated, please obtain a feedback form from the Visitors Centre or email info@zoossa.com.au
  19. It is the responsibility of visitors to report to Zoos SA staff any inappropriate behaviour, incidents or injuries experienced or observed whilst visiting our sites.
  20. If you have already purchased your ticket and do not agree with any of these conditions, then please ask for an immediate refund and leave the site entrance area prior to entering Adelaide Zoo or Monarto Safari Park.
  21. Zoos SA management reserves the right to remove guests from Adelaide Zoo or Monarto Safari Park as a result of their refusal to abide by any of these terms and conditions.
  22. Adelaide Zoo and Monarto Safari Park are owned and managed by the Royal Zoological Society of South Australia Inc (RZSSA) ABN 38 750 470 952 trading as Zoos SA.

Co-presentation event disclosure

In limited and clearly identified circumstances, Zoos SA may disclose personal information to co-presenters for marketing, customer service and statistical purposes to gain a better understanding of audiences.

The following conditions will be met:

  • Patrons will be made aware of this at the point of booking
  • Patrons may opt out of future marketing by the third party at any point
  • The third party has no right to use of the data beyond marketing

Group Bookings

Payment Information
Full payment is required at least 7 days in advance from the day of your visit. This payment can be made via cheque, electronic funds transfer or credit card. Payment is required in one transaction, not individual payments. Access to the Zoo will not be permitted if payment is not received before the due date. Once final numbers have been collected, please contact the group booking agent for a taxation invoice. Please see below for the rate that is applicable to your group;

Cancellation / Refund policy
The Adelaide Zoo is not required to give a refund where the ticket holder is unable or chooses not to attend. OHSC and group cancellations must be informed to the bookings office at least 24 hours in advance. The bookings office can be called on (08) 8267 3255. Any cancelation by a Vacation Care or group can be rescheduled within the next 6 months from the purchase date of the tickets.

There will be no refunds due to inclement weather, animals resting, animals sleeping or exhibits closed. If the Zoo is closed to the public because of an act of war or terrorism or the forces of nature or by any event outside of the control of the Zoo then refunds shall be at the Zoo’s absolute discretion. The service charge is not refundable. If a refund is available it will only be made if the ticket holder surrenders the ticket to RZSSA within 28 days. No tickets will be exchanged or substituted after purchase.

Arrival/ Parking Information
Entrance to the Zoo is via Plane tree Drive, bus drop off points are available on Plane Tree Drive near the zoo entrance. Please have your student/ Group assembled together in the courtyard area while a staff member/ Group Leader confirms your arrival to the Outside Information Desk. Zoo staff will arrange access via the group entry gate.

If you require bus parking for the day, please call the Torrens Parade Ground (located on the corner of King William Road and Victoria Dve, Adelaide, Adelaide SA 5000) on 08 8203 9855.

Street meter parking is also available on Plane Tree Drive, Frome Road and War Memorial Drive.

Supervision (OSHC/Vacation Care)
Supervisors are responsible for the safety and behaviour of their students. Specialist areas eg Nocturnal House, Reptile House, walkthrough aviaries, are best viewed by small, supervised groups to ensure enjoyment for both students and the general public. Students are required to be supervised in the restaurant, zoo shops and children’s zoo at all times.  It is important that supervisors accept responsibility for class discipline and safety throughout the visit. To assist with this the zoo offers the following free ratio for teachers:
Vacation Care Rates= 8 students: 1 teacher/ adult gain free entry
Adults beyond this ratio will be charged the groups rates.

Panda viewing’s
OSHC Groups – We appreciate your close supervision of students within the Panda exhibit. We recommend splitting into small closely supervised groups to ensure Panda’s and students have the best possible experience.

All Groups – There is no need to make booking times to see the Giant and Red Panda’s. Please note the Bamboo Forest is open to the general public from 9:45am – 4:30pm.  During high visitation times such as school holidays, we advise that OSHC groups confirm a timeslot to view the Pandas with their group bookings officer to avoid congestion.

Easter 2021 Kids Colouring-in Competition

Thursday 25 March – Monday 5 April 2021

Entry is open to South Australia residents only. Ages 12 years and under.

All entries must be received by 4.30pm, Monday 5 April 2021 (Easter Monday).

To enter, entrants should colour in the Easter characters, complete the details on the form including name, age, parent/guardian email and phone number. Photograph or scan both sides of this colouring sheet and email it to competition@zoossa.com.au, or drop the sheet into the entry box located in front of the Zoo Shop at Adelaide Zoo or Melba’s Chocolate factory.

The winners will be chosen, at random, by Melba’s Chocolates on 8 April 2021. If the prize is unclaimed by 9am, 22nd April 2020, then a second chance draw will take place at 10am, 23rd April 2021. All eligible entrants who submitted an eligible entry during the competition period will be entered into the second chance prize draw.

Prizes will be awarded to three different age groups: 0-5, 6-9, 10-12 years.  The prize awarded to the 0-5 and 6-9 age groups is a 1.1kg Large Chocolate Bilby and Freckled Egg Hamper, one (1) Family Pass to Adelaide Zoo and one (1) Family Pass to Monarto Safari Park consisting of 2 Adults and 3 Children. The prize awarded to the 10-12 age group is a 1.1kg Large Chocolate Bilby and Freckled Egg Hamper and an exclusive Native Animal Experience for 2 Adults and 3 Children. The prizes are not transferable and cannot be taken as cash. Prizes will be delivered to the winners.

All entrants will be subscribed to receive news and updates via email from Melba’s Chocolates and Zoos SA.

Zoos South Australia April School Holidays 2021

Adelaide Zoo and Monarto Safari Park competition – WIN a yummy food prize and feed experience

Friday 9 – Monday 26 April 2021

  1. This competition is run by Zoos South Australia (ABN: 38 750 470 952) located at Adelaide Zoo, Frome Road, Adelaide South Australia 5000 and is in no way sponsored, endorsed or administered by, or associated with Facebook or any other social media platforms. All enquiries should therefore be directed to Zoos South Australia (Zoos SA).
  2. To enter the entrant must follow the instructions provided on the school holiday map handout or associated webpage, these instructions will be available throughout the competition period.
  3. By participating you agree that you have read and agree to the Terms and Conditions as provided.
  4. By entering this competition, you confirm that your entry is original and give Zoos SA permission to reproduce across all channels and forms of media including social media, website, and publicity during and following the competition period.
  5. Any costs associated with entering remain the responsibility of each entrant and under no circumstance will be the responsibility of Zoos SA.
  6. This competition commences on Friday, 9 April 2021 at 9.01am (ACDT) and ends on Monday 26 April 2021 at 17:00 (5pm). Zoos SA is not responsible for any late entries.
  7. One winner will be selected from Adelaide Zoo entries and one from Monarto Safari Park entries. Adelaide Zoo prize pack includes a Robern Menz Indulgence Box to the value of $49.95, plus one (1) adult ticket and one (1) child ticket to Giraffe Feed (minimum age 8) including entry, to the value of $30. Monarto Safari Park prize pack includes a Robern Menz Indulgence Box to the value of $49.95, plus one (1) adult ticket and one (1) child ticket to Giraffe Safari including entry, to the value of $85.
  8. This competition is a ‘game of skill’, Zoos SA will decide the winner based on the content of the entry. The winners will be contacted by Friday 30 April 2021. The winners have 14 days from notice to confirm their acceptance of the prize via return email or phone contact.
  9. If the winners have not confirmed by their intention to accept the prize by this time the prize will be forfeited and Zoos SA will choose a new winner/s from the original entry list.
  10. The winners will be chosen by a panel of Zoos SA staff, all decisions by Zoos SA are final.
  11. Entries may be published on Zoos SA website and social media accounts.
  12. Zoos SA reserves the right to use the likeness, photos or videos of the winners entry and/or any media taken at prize redemption for the purpose of marketing and publicity including but not limited to; social media, eNews, television, print and radio. Winner/s will be contacted and level of involvement can be negotiated in regards to publicity/marketing.
  13. This prize is non-transferrable, non-redeemable for cash nor can it be sold.

Win a family pass to PETER RABBIT ™ 2

Thursday 1 – Thursday 8 April 2021

PETER RABBIT™ & © FW&Co. PETER RABBIT™ 2:The Runaway Movie © 2020 CPII. All Rights Reserved. 

  1. This competition is run by Zoos South Australia (ABN: 38 750 470 952) located at Adelaide Zoo, Frome Road, Adelaide South Australia 5000 and is in no way sponsored, endorsed or administered by, or associated with Facebook or any other social media platforms. All enquiries should therefore be directed to Zoos South Australia (Zoos SA).
  2. To enter the entrant must follow the instructions provided on the associated webpage, these instructions will be available throughout the competition period.
  3. By participating you agree that you have read and agree to the Terms and Conditions as provided.
  4. By entering this competition, you confirm that your entry is original and give Zoos SA permission to reproduce across all channels and forms of media including social media, website, and publicity during and following the competition period.
  5. Any costs associated with entering remain the responsibility of each entrant and under no circumstance will be the responsibility of Zoos SA.
  6. This competition commences on Thursday, 1 April 2021 at 9.01am (ACDT) and ends on Thursday, 8 April 2021 at 17:00 (5pm). Zoos SA is not responsible for any late entries.
  7. Prize includes a family inseason pass to PETER RABBIT ™ 2 (to the value of $70 per pass). Inseason passes are valid for use by up to 4 people (at the same session/time) from March 25 at participating cinemas screening the film nationally. Full Ts&Cs for redemption will be marked on the passes. Passes require collection from Adelaide Zoo.
  8. This competition is a ‘game of skill’, Zoos SA will decide the winner based on the content of the entry. The winners will be contacted by Wednesday 14 April 2021. The winners have 14 days from notice to confirm their acceptance of the prize via return email or phone contact.
  9. If the winners have not confirmed by their intention to accept the prize by this time the prize will be forfeited and Zoos SA will choose a new winner/s from the original entry list.
  10. The winners will be chosen by a panel of Zoos SA staff, all decisions by Zoos SA are final.
  11. Entries may be published on Zoos SA website and social media accounts.
  12. This prize is non-transferrable, non-redeemable for cash nor can it be sold.

Terms of Sale and Conditions of Entry – Light Creatures at Adelaide Zoo

Light Creatures at Adelaide Zoo
Thursday 8th July – Sunday 1st August
Thursday, Friday, and Sunday 6:30pm – 9:30pm
Saturday 6:30pm – 10:30pm

Terms of Sale

The following terms and conditions apply to all persons who purchase tickets to Light Creatures at Adelaide Zoo from Royal Zoological Society of South Australia Inc. (The Society). Please read them carefully.

Tickets sold by The Society are subject to the following terms and conditions:

All ticket sales are final and non-refundable. Ownership of the ticket is transferable but the date on the tickets cannot be changed, nor can the tickets be refunded or exchanged for other Zoos SA products. Please note, member tickets may only be transferred to existing members.

Cancellations Due To Adverse Weather

Light Creatures at Adelaide Zoo is an outdoor event and may be subject to adverse weather. We will proceed with the event wherever possible, and will not cancel for light/intermittent/potential rain. We strongly recommend customers bring wet weather protection in case of rain. The event will be cancelled only if the weather poses a safety threat to patrons and staff. The decision to cancel the event night is at the sole discretion of the Event Manager, and can be made at any time up to or during the event, as weather conditions are notoriously unpredictable. Patrons accept the risk that weather they consider unsatisfactory may occur on the event night and acknowledge that tickets will not be re-scheduled unless the event night is officially cancelled by The Society.

Light Creatures at Adelaide Zoo does not provide refunds on tickets in the event of a Cancellation due to Adverse Weather. If an event night is cancelled due to adverse weather, tickets will be rescheduled to another available night during the Light Creatures at Adelaide Zoo season. Communication between the bookings department and the patron will occur to coordinate rescheduling tickets in this occurrence.

If the session is cancelled, customers will receive an email to the address entered when purchasing tickets online advising that the event night has been cancelled. The bookings department will be in contact with ticket holders to reschedule for another available event night. Signage will be erected at the Zoo notifying customers of the cancellation. Please note that Light Creatures at Adelaide Zoo will endeavour to notify guests of a cancellation due to adverse weather, and will advise via email, on Facebook and or the event webpage if there is a cancellation.

  • If a session is cancelled or terminated due to mechanical breakdown or technical error, Adelaide Zoo will reschedule the ticket to another available event night.
  • Staff working at Adelaide Zoo on the evening of the event, are not able to provide a refund.
  • Entry may be refused if tickets are damaged or defaced in any way or are not purchased from Zoos SA directly.
  • Entry may be refused if guests do not QR check-in or manually check in at the Front Gate as per our SA Health COVID-19 Plan.
  • Adelaide Zoo reserves the right to charge patrons for the replacement of lost or damaged tickets
  • Late arrival that occurs after last entry may result in non-admittance to the event.

Ticket Classifications:

  • All people from 0 years of age require a full priced ticket to gain entrance to Light Creaturesat Adelaide Zoo.
  • Light Creatures at Adelaide Zoo is a No Free Ticket (NFT) event. Vouchers, discounts and/or promotional codes are not valid for this event.
  • Concession rates do not apply to tickets sold for Light Creatures at Adelaide Zoo.
  • Zoos SA is a participant of the National Companion Card scheme, offering disabled patrons holding a current Companion Card a second ticket for their accompanying companion at no charge. Companion Card holders are required to organise a complementary ticket for their carer via the Bookings Department prior to their arrival on the event night. Valid proof of the Companion Card needs to be provided on arrival at the Front Gate on the night.
  • Families with more than two children will need to purchase an additional ticket per child at full price.

Catering/BYO

  • BYO alcohol is not permitted at Light Creatures at Adelaide Zoo; however you are welcome to bring your own food. Food and drink options will be available to purchase on the night from catering locations. Plastic straws are prohibited at Adelaide Zoo.

Other

  • Tables, tents, sun shelters, lawn umbrellas, glass, balloons, party poppers, balls, roller blades, skate-boards and whistles are prohibited.
  • All items brought into the venue will be checked – including bags, baskets and eskys – and prohibited items will be confiscated. Eskys are not permitted to be used as chairs.
  • Zoos SA does not guarantee sighting of animals at Adelaide Zoo at the event. Refunds will not be permitted in the occurrence that any particular animals are unable to be seen on the event night.
  • As an after-dark event, some areas of Adelaide Zoo may vary in level of visibility. Guests take full responsibility for their safety while walking through the event. Individuals with access requirements or walking/sight difficulties may require a carer to assist them throughout the zoo.
  • Pass outs will not be allowed to re-enter the event after last entry*

*(last entry is 9:00pm Thursday, Friday, and Sunday, and 10:00pm Saturday)

Zoos SA Terms and Conditions of entry into the zoo below will apply

 

Zoos SA General Terms & Conditions

By purchasing from The Royal Zoological Society of SA Inc. (The Society) you agree to the Terms & Conditions listed here.  The Zoo reserves the right to make changes to these conditions at any time.

Tickets may only be used once, at the Adelaide Zoo on the specified session times.

Guests must enter via the Zoo’s main entrance and present a valid ticket.

Tickets are non-transferrable and are only valid for those named on the ticket.  Proof of identification may be requested.

At Adelaide Zoo, we endeavour to provide exhibits that complement the animals and vegetation in our collection. Please be aware that there are a number of water-filled areas. Guests must remain within the designated function area at all times, particularly after sunset.

Adelaide Zoo staff members reserve the right to eject any person/s who are intoxicated and or causing a disturbance to other patrons. Such persons will not be entitled to a refund or exchange of tickets.

Guests enter the Zoo at their own risk and choose to do so under these conditions. No liability for loss, injury or damage will be accepted.

Footwear must be worn at all times.

Please read Terms and Conditions regarding cancellation of the event above.

No tickets will be exchanged or substituted after purchase.

The Zoo is a quarantine area. A guest is not permitted to bring into the Zoo any animal, animal costumes, plastic straws, balls, balloons, bicycles, scooters, skateboards, roller blades or similar apparatus, alcohol or illegal substance. Guests must be prepared to allow their bags to be checked on request by Zoo/security staff.

Guests are not permitted to use any audio equipment or musical instrument at a volume likely to disturb any animal, or behave in a manner that is likely to cause offence or disruption to other guests.

Guests are not permitted to touch or interfere with any animal or vegetation, rocks, stones, sand or similar, feed any animal other than those specified and only with animal food provided by Keepers, throw any object, climb on, damage or deface any structure or signage, or litter. Do not allow any objects to fall into or enter enclosures.

Guests are not permitted to enter or remain outside function areas or enter any non-public area or exhibit at any time.

All guests must abide with any other conditions displayed in Zoo grounds or communicated by Zoo staff. The Zoo retains the right to deny access and/or eject guests who are being a public nuisance, acting recklessly or failing to observe directions from Zoo/security staff, or any Zoo signage. The decision to deny access and/or eject any guest is made at the absolute discretion of Adelaide Zoo.

Adelaide Zoo is strictly a Smoke Free site.

The right is reserved to remove animals from display for any reason, vary the advertised programs, seating arrangements and audience/visitor capacity.

The late arrival of any ticket holders may result in non-admittance.

Entrance to the Zoo is via the main entrance on Plane Tree Drive, parking is free on Plane Tree Drive Monday –Friday after 6pm, all day Sunday and Public Holidays.

Australian Goods & Services Tax (GST)

Ticket prices are subject to the Australian Goods and Services Tax (GST).  All prices are GST inclusive.

Photography and Drone use

While guests are welcome to take photographs or film for personal use they are not permitted to use it in a commercial capacity, without the written consent of Adelaide Zoo.

Drones, also known as Remotely Piloted Aircraft (RPAs) or Unmanned Aerial Vehicles (UAVs) may be used during the Light Creatures at Adelaide Zoo event for marketing and social media puposes.

When purchasing a ticket you are providing consent to be photographed during the event for marketing and social media purposes. You will not be compensated for your image being used for promotional purposes. If you do not wish to be photographed, or would like a photograph removed following the event please contact (08) 8267 3255

Currency & Conversions

Transactions are carried out in Australian dollars (AUD$).

Your obligations

In purchasing this ticket, you agree to (a) provide true, accurate, current and complete information about yourself as prompted and (b) maintain and promptly update that information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your ticket and refuse entry on the night.

Termination of Use

We may terminate your access, or suspend your access to all or part of the Zoo, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of other visitors, staff or animals.  Subject to applicable law, we reserve the right to suspend or deny, at our sole discretion, your access to all or any portion of the Zoo with or without notice.

You agree that any termination of your access to the Zoo may be effected without prior notice, and acknowledge and agree that we may immediately deny or limit your Zoo access.  Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Zoo.

Dispute resolution

If you have an issue with our service or feel that you have been unfairly treated, please obtain a Feedback Form from the Visitors Centre at the entrance of the Zoo.

The Adelaide Zoo is owned and managed by the Royal Zoological Society of South Australia Inc. (RZSSA) ABN 38 750 470 952.

Roll on July when Light Creatures at Adelaide Zoo starts as part of Illuminate Adelaide. https://t.co/XeJnuwopgZ

Sign up to our newsletter
Be the first to hear about zoo news, weekly Facebook Live videos and fresh animal content
X

About Zoos SA

Zoos SA is a not-for-profit conservation charity that exists to connect people with nature and save species from extinction.

Sign Up to Our Newsletter

Stay up to date with zoo news and sign up to our Zoo Times eNewsletter