Adelaide Zoo and Monarto Safari Park are closed to the public from 5pm, Wednesday, 25 March 2020 until further notice. For more information CLICK HERE

Adelaide Zoo and Monarto Safari Park are closed to the public from until further notice.

A letter from Zoos SA Chief Executive, Elaine Bensted:

Dear friend,

Due to the government’s aims to minimise social gatherings and non-essential activity, we’ve made the heart-breaking decision to close Adelaide Zoo and Monarto Safari Park to the public from 5pm, Wednesday, 25 March 2020 onwards. 

I use the word heart-breaking because we know how important a visit to Adelaide Zoo and Monarto Safari Park is for many. We understand that both sites hold a special place in many people’s hearts and that our animals, staff, and volunteers have put a smile on the faces of South Australians for hundreds of years. This is the first time in our 137-year history that we’ve had to close for the foreseeable future.

Junior Keeper

There’s no denying we’re facing the unknown. As a conservation charity, the vast majority of our revenue comes from our visitors so closure will have an enormous impact. But, one thing I am sure of, is that while COVID-19 tries its best to stop us in our tracks, it cannot and will not stop us from our mission to save animals from extinction. Our mission is far too important and too urgent.

Closure does not mean everything will stop – far from it. We will still be here, looking after our animals and our beloved sites with absolute dedication. Many of our keepers and veterinarians will carry on their excellent work as usual. Sadly, there will be some stand-downs from our passionate workforce until we can re-open. We’re not alone in this and it’s incredibly tough. 

To our loyal supporters, thank you. While many visitors have chosen to stay away in recent weeks, we are pleased and very grateful to say that there are some who have continued to visit and support us. 

To our members, you are like family and your ongoing support means the world – we know many of you are doing it tough right now and now, more than ever, we appreciate your support. We will have further information about what this means for your membership and will be in touch with you all directly in the coming days. We don’t want anyone to lose out.

[UPATE: 2nd April 2020:

  • All Zoos SA memberships will be extended by the duration for which we are closed. If, for example, we need to remain closed for 30/60/90 days – you will have 30/60/90 days added to your membership, and so forth. The days that we are closed for will be calculated from 26 March 2020.
  • For your ease, once we have a reopening date, we will action everything that is necessary to extend your membership, meaning there is no need to contact us and, in the meantime, no need to worry.

UPDATE END]

 

To all of you who have purchased tickets or behind-the-scenes animal experiences, please rest assured that we will re-organise your experience and look forward to welcoming you soon. 

This decision has the full backing of our highly experienced board who will help us navigate this tough time. Please be assured that we are in constant communication with our insurer, our bank and the South Australian Government, and are doing everything we can to ensure our ongoing viability. 

Happiness and hope is a much-needed commodity right now, and that’s why, during our closure, it’s our aim to bring the zoo to you online! We hope our content will bring a smile to your face, provide some comfort and a little happiness during these unprecedented times. So if you’re not following us already, you can find us on Facebook using @AdelaideZoo and @MonartoSafari and on Instagram using @zoossa.

Finally, please know that we are already counting down the days until we can open our gates to the public again and I look forward to seeing a big line up out the front. When that happens, we will all be there to welcome you back in with open arms.

While these current times are extremely difficult, your continued support and that of our community will help us pull through.

Please take care and I hope you and your loved ones are safe and well. 

 

Elaine Bensted

Chief Executive

In response to the current situation:

  • Adelaide Zoo and Monarto Safari Park will be closed until further notice
  • All Zoos SA memberships will be extended by the duration for which we are closed. If, for example, we need to remain closed for 30/60/90 days – you will have 30/60/90 days added to your membership, and so forth. The days that we are closed for will be calculated from 26 March 2020.
  • Admission tickets or tickets to behind-the-scenes animal experiences will be re-organised.

For more information on COVID-19, contact the Coronavirus Health Information line on 1800 020 080 or go to sahealth.sa.gov.au/COVID2019

 

We bring the zoo to you!

Since you can’t come to us – we will bring the animals to you via our collection of videos and fun activities for everyone.

Stay connected to nature and head to our Zoo to you page for videos, colouring fun and much more!

Click here!

In addition, we will keep you updated with fresh animal content on our Facebook pages for Adelaide Zoo and Monarto Safari Park and on Instagram @zoossa as best as we can!

If you’d like to be one of the first to know when we’ll be open again, you can subscribe to our newsletter by clicking here.

Panda

Frequently asked questions

Our incredible Zoos SA Members are like our family and their ongoing support means the world – we know many of you are doing it tough right now and now, more than ever, we appreciate your support. 

All Zoos SA memberships will be extended by the duration for which we are closed. If, for example, we need to remain closed for 30/60/90 days – you will have 30/60/90 days added to your membership, and so forth. The days that we are closed for will be calculated from 26 March 2020.

For your ease, once we have a reopening date, we will action everything that is necessary to extend your membership, meaning there is no need to contact us and, in the meantime, no need to worry.

Our incredible Zoos SA Members are like our family and their ongoing support means the world – we know many of you are doing it tough right now and now, more than ever, we appreciate your support. We will have further information about what this means for your membership and will be in touch with you all directly in the coming days. We don’t want anyone to lose out. 

At this stage, this is unknown. We will take advice from the government and hope to re-open as soon as possible. In the meantime, we will be bringing you some special content from our two zoos while we are closed so please keep an eye on our social pages.

Tickets and vouchers purchased for use at Adelaide Zoo and Monarto Safari Park will have their validity extended for the same period we are closed for. We hope to welcome you to our zoos again in the not too distant future!

All face-to-face education and community programs have been put on hold until further notice.

There have been no reported cases of COVID-19 at either Adelaide Zoo or Monarto Safari Park and as such there is no reason for concern.

All function spaces are also affected by the closure. All guests with a confirmed booking will be contacted in relation to your booking.

At Zoos South Australia, the care of our animals is, and will remain, our number one priority. At this time, we’re currently looking at our staffing requirements and are working on a new rostering system that means we can maintain social distancing and prioritise the health for our keeping staff but also continue providing our animals with the absolute highest level of husbandry and veterinary care.

Please be assured that while our doors are closed to the public, our animals will continue to receive plenty of love, care and enrichment from their keepers. You’ll be able to keep up to date with our animal news and see how your favourite animals are doing via our website and social media pages.

As well as continuing to provide our animals with the love, care and enrichment they would normally receive, we’re also taking measures to keep our animals safe from Coronavirus. While our vets have no concerns about the likelihood of people transmitting coronavirus to the wider majority of our animals, they have identified one group of animals – primates – as species that would be susceptible to this illness should they come into contact with it.

To ensure the safety of our primates, in addition to heightened hygiene practices being undertaken by our keeping staff, those working on the primate rounds with our tamarin species, Pygmy Marmosets, Sumatran Orangutans, Squirrel Monkeys, Hamadryas Baboons, Ring-tailed Lemurs, Siamangs, White-cheeked Gibbons and Chimpanzees are adhering to the same social distancing measures for the primates that they would do for humans.

At Zoos South Australia, the care of our animals is, and will remain, our number one priority. To reduce the risk of transmission of COVID-19 between staff members we have implemented a split shift rostering system, meaning there is less crossover between staff members on site at any one time. In addition, we have some staff working from home who already have the skill set to care for the animals. These staff may be called upon to care for animals in the event of an emergency. We have also decentralised operations to multiple locations, rather than our usual central meeting point, to further restrict the spread of COVID-19 and we have implemented strict hygiene protocols to ensure transmission of the virus is arrested should any staff be exposed while outside the Zoo. Any keeper diagnosed with COVID-19 will be immediately isolated from the animal care team, be provided appropriate medical care, and will be quarantined for two weeks post-recovery prior to rejoining the team on site. All these measures will ensure continuity of care for our animals throughout the spread of the covid-19 pandemic. Rest assured, all our animals will continue to receive the love, care, enrichment and medical care as they always do.

All essential work will continue even if Adelaide Zoo and Monarto Safari Park are closed. All animals will be cared for. We will be working closely with our conservation partners and having meetings with our Recovery Teams and stakeholders to ensure our vital conservation work continues. We are also committed to ensuring our current breeding programs are successful and managed effectively.

To all of you who have purchased tickets or behind-the-scenes animal experiences, please rest assured that we will re-organise your experience. We don’t want anyone to lose out. Our team will be in contact regarding your booking and will issue you a voucher for use at a future date, or refund if circumstances won’t enable you to re-book. If you have any further questions about tickets or animal experiences, please contact our Visitor Services team on (08) 8267 3255.

Thank you for your continued support

Zoos SA (Adelaide Zoo and Monarto Safari Park) is a conservation charity and our ongoing work for animal conservation is dependent on community support and visitation.

Thank you for your support during this period.

#MonartoSafariPark's African Lion pride grows to ten after the adorable introduction of the male lions to our cubs… https://t.co/3TBb7VmE53

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Zoos SA is a not-for-profit conservation charity that exists to connect people with nature and save species from extinction.

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