Adelaide Zoo and Monarto Safari are now open again! Here’s what you need to know for your next visit. Find out more

Adelaide Zoo and Monarto Safari Park are open again! Here’s what you need to know for your next visit.

Important update: While there is currently no change to our opening hours or visitor capacity, the South Australian Government’s latest COVID-19 restrictions and new COVID-19 cases are an important reminder that we cannot get complacent and we all need to take hygiene and social distancing seriously. You’ll be the first to hear if anything changes, but in the meantime just know we’re doing our absolute best to keep you safe within the restrictions that apply to us and we’re continuing to encourage everyone to practise paw-fect hygiene and keep a safe distance from others.

With COVID-19 restrictions slowly easing, we’re thrilled to announce that Adelaide Zoo has opened again on Monday, 22 June 2020 and Monarto Safari Park has opened again on Monday, 29 June!

We’ve made some temporary changes to our conditions of entry to ensure the safety of our staff, visitors and animals. 

All visitors will need to pre-book a date-specific ticket to Adelaide Zoo and Monarto Safari Park online prior to your visit whether you’re a current Zoos SA member, have previously purchased an entry ticket online, or plan to do so. This will help us manage capacity requirements and ensure everyone’s safety.

Please note, that each individual member of your group or family requires a date-specific ticket.

We are currently experiencing a very high volume of phone calls so we encourage you to book online to avoid any delays:

adelaidezoo.com.au/tickets   monartosafari.com.au/tickets

We’ve made a few changes to how we operate. So get prepared for your next visit by watching this video and reading more on this page.

If you are planning on attending Adelaide Zoo or Monarto Safari Park with a carer and they are in possession of a current South Australian companion card please email bookings@zoossa.com.au to book these tickets.

To our members, you are like family and your ongoing support means the world – we know many of you are doing it tough right now and we appreciate your support. As promised, existing Zoos SA memberships have automatically been extended by the duration for which we were closed.

If you have a voucher for one of our wild animal experiences please note that all but one (Lions 360 at Monarto Safari Park) remain temporarily suspended to ensure health and safety requirements are met and to keep you, our staff and our animals safe. Lions 360 will be continuing at a reduced capacity of one session per day with a limit of 20 people.

We’re looking forward to seeing you soon.

Stay safe at the zoo

We have taken extra measures on to ensure your health and safety in line with Federal and State Government guidelines as listed below:

  • Managing capacities to easily comply with recommended per person space
  • Ground and queue markers at the entrance and other relevant spaces
  • Signage throughout encouraging social distancing and good hand hygiene
  • Focus on regular cleaning throughout the day. Hand sanitiser will be available at the entrance and exit
  • Our cafes will have designated entrance, exit and order collection areas, with seating as per current regulations
  • Contactless payments will be preferred throughout the zoo and park
  • Throughout our sites, including indoor areas, we ask that you observe the official capacity for that space which is listed on signage at each area. This has been based on current SA Government regulations.

To minimise the risk of Covid-19 and to keep you, our staff, volunteers and animals healthy please follow the following advice when visiting:

  • Stay 1.5 metres apart
  • Wash your hands regularly with soap and water
  • Cough or sneeze into your arm or use a tissue
  • Please do not visit Adelaide Zoo or Monarto Safari Park if you feel sick or unwell
  • If possible, please bring your own hand sanitizer
  • We encourage visitors to download and open the official government COVID Safe app. This would allow you to be notified should you have been in contact with someone who tested positive for COVID-19 while away from your home.

We can all play our part and work together to ensure that Adelaide Zoo and Monarto Safari Park are safe places for everyone.

For more information on COVID-19, contact the Coronavirus Health Information line on 1800 020 080 or go to sahealth.sa.gov.au/COVID2019

Our full terms and conditions of entry are available here. 

Frequently asked questions

Adelaide Zoo will reopen on Monday, 22 June 2020.

Monarto Safari Park will reopen on Monday, 29 June 2020.

Yes, you do. We need to accurately measure the number of people within our sites.

As a member your online ticket is free, please visit adelaidezoo.com.au/tickets from Tuesday, 16 June and monartosafari.com.au/tickets from Monday, 22 June and use the barcode of your membership card. Entry tickets are date specific. We really appreciate your cooperation with the matter.

Online ticketing is the safest way of ensuring that we comply with restrictions on numbers set by SA Health. It also means contactless entry ensuring the safety for visitors and our staff members and speeding up the entry process to minimise queues.

Please visit adelaidezoo.com.au/tickets/ from Wednesday, 17 June or monartosafari.com.au/tickets from Tuesday, 23 June to purchase your tickets.

Yes. All visitors must have an online ticket so we can measure how many visitors are in the zoo/park on a specific day. We really appreciate your cooperation with this.

Our incredible Zoos SA Members are like our family and their ongoing support means the world – we know many of you are doing it tough right now and now, more than ever, we appreciate your support. 

All Zoos SA memberships will be extended by the duration for which we are closed.

For your ease, we will action everything that is necessary to extend your membership, meaning there is no need to contact us and, in the meantime, no need to worry.

Tickets and vouchers purchased for use at Adelaide Zoo and Monarto Safari Park will have their validity extended for the same period we are closed for. 

We will be asking all visitors to keep at a 1.5m distance at all times. We respectfully ask that all visitors keep this in mind throughout their visit. Position markers, similar to those found in supermarkets, will be placed on floors in areas where crowding is likely. Please observe signs and announcements regarding social distancing to keep everyone safe.

As well as social distancing markers, you will find hand-sanitising stations and plenty of bathrooms. We encourage our visitors to regularly wash their hands and practise good hygiene throughout. 

Cafe diners will be seated in accordance with the current State Government regulations and are asked to keep at a distance from other diners. Picnic areas are also available.

Our cleaning staff will regularly clean and monitor areas.

For your safety and that of others, please do not visit Adelaide Zoo or Monarto Safari Park if you are feeling unwell. Please visit us when you are feeling better.

When visiting, please continue to follow SA Health hygiene recommendations by regularly washing your hands, using hand sanitiser and covering any coughs and sneezes. Please put any used tissues in the bin and wash your hands. 

Remain 1.5m from people outside of your immediate household group.

Due to social distancing measures still in place and, some of our wild animal experiences except Lions 360, Rhino Express and Giraffe Safari at Monarto Safari Park remain temporarily suspended to ensure health and safety requirements are met and to keep you, our staff and our animals safe.

Once it is safe to do so, we will commence all other animal experiences. Please monitor our social media pages for updates on our offerings.

As per the South Australian Roadmap for easing COVID-19 restrictions (29 June 2020), density requirements do not apply to recreational buses. Businesses that provide recreational transport, such as Monarto Safari Park’s Zu Loop bus, are, however, required to make and retain contact tracing records. Zoos SA collects visitors’ contact details when tickets are booked online (or on arrival).

Thank you for your continued support

Zoos SA (Adelaide Zoo and Monarto Safari Park) is a conservation charity and our ongoing work for animal conservation is dependent on community support and visitation.

Thank you for your support during this period.

#MonartoSafariPark's African Lion pride grows to ten after the adorable introduction of the male lions to our cubs… https://t.co/3TBb7VmE53

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