Adelaide Zoo and Monarto Safari Park are open!

Adelaide Zoo and Monarto Safari Park are open to the public. We are operating under a SA Health COVID Management Plan and following restrictions as per the below guidelines.

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Before you arrive

FACE MASKS – Adelaide Zoo and Monarto Safari Park operate under SA Health Covid Management Plans following current mask guidelines.

The wearing of face masks is mandatory on buses at Monarto Safari Park for all visitors 12 years and older (except for those with exemptions or health conditions) and during certain animal experiences at both sites for participants of any age (no exemptions due to animal welfare).

Staff, volunteers and visitors may choose to wear a mask at other times if they feel more comfortable doing so.

Staying safe at the zoo and the park

  • Please stay at home if you are feeling unwell or have any COVID-19-like symptoms
  • All visitors are required to keep 1.5m social distance at all time
  • Indoor spaces will be following 3 person per 4sqm guidelines
  • Following SA Health advice, to reduce the risk of risk of casual contact, it is recommended to spend less than 15 minutes in indoor spaces
  • Please observe good hand hygiene – washing hands and regular use of hand sanitiser
  • Please follow mask guidelines. Visitors may also choose to wear a mask at anytime while on site.

Thank you for your continued support

We can all play our part and work together to ensure that Adelaide Zoo and Monarto Safari Park are safe places for everyone.

For more information on COVID-19, contact the Coronavirus Health Information line on 1800 020 080 or go to sahealth.sa.gov.au/COVID2019

Our full terms and conditions of entry are available here. 

Zoos SA (Adelaide Zoo and Monarto Safari Park) is a conservation charity and our ongoing work for animal conservation is dependent on community support and visitation.

Thank you for your support during this period.

Light Creatures at Adelaide Zoo Flexible Ticketing Policy

Adelaide Zoo is a Covid Management Plan site and restrictions apply to entry for visitors under certain SA Health directions including those who have tested positive, or have been deemed close or causal contacts. In the case that a patron is unwell with Covid-19 symptoms, has been directed to go into quarantine and/or is isolating while awaiting further directions from SA Health or the relevant state health government body, ticket date exchanges can be facilitated on the below terms and appropriate SA Health documentation may need to be provided to Zoos SA.

  • Ticket exchanges must be requested at least 24 hours in advance of the original date and time of the session on the ticket, ticket exchanges cannot be facilitated retrospectively.
  • Ticket exchanges must be for the same event and subject to date and session availability. If an alternative date cannot be found, a refund will be given.

An exchange or refund may not be offered in the following conditions:

Frequently Asked Questions

Vaccination

What is Zoos SA’s policy in regards to vaccinations?

Zoos SA has lifted its former vaccine mandate for visitors from Saturday 7 May 2022. This means that any person whether vaccinated or not can enter Adelaide Zoo and Monarto Safari Park. We will not be requiring proof of vaccination status.

 

Why has Zoos SA decided to lift the vaccination mandate?

The situation regarding Covid-19 vaccinations in South Australia continues to evolve and we regularly assess our position with consideration to the safety of our workforce, our animals, the business, complying with changing government regulations and the severity and transmissibility of COVID.

In line with this and, with our understanding of the current dominant strain of Omicron and its variants and considerations on how this could affect the safety of our workforce, visitors and the species on our sites, we are lifting the vaccination mandate for all staff, volunteers and visitors to our sites from Saturday 7 May 2022.

 

What will happen to people who cancelled their memberships because they weren’t vaccinated?

All members were advised that the vaccination mandate was not indefinite. Members who requested to cancel their membership and receive a pro rata refund will need to buy a new membership. We cannot offer any discount or reactivation of cancelled memberships.

 

Do my children need to be vaccinated?

Vaccinations are not mandated for any person on our sites.

 

When do members of the public need to wear masks?

  • Visitors undertaking many of our Animal Experiences will need to wear face masks. This includes all children. Please note that if a child is unable to wear a mask (such as a baby or young infant) then suggest undertaking a different experience or waiting until we are able to lift this
  • Face masks are required for experiences interacting with these animals: Lions, Cheetah, Hyena, African Painted Dog, Giraffe, Giant Panda, Red Panda and Meerkats.
  • Face masks can be provided by Zoos SA.
  • As per SA Health guidelines all people on passenger transport services must still wear a mask

 

Do children have to wear face masks on experiences?

Yes. All children, regardless of age will need to wear a mask, this includes babies. If a child is unable to wear a face mask we suggest they book a different experience or wait until we are able to lift this policy.

 

Will you review this new policy?

Vaccination requirements and any other policies will be regularly reviewed in line with the health advice of SA Health and government.

 

Memberships and vaccination

What will happen to people who cancelled their memberships because they weren’t vaccinated?

All members were advised that the vaccination mandate was not indefinite. Members who requested to cancel their membership and receive a pro rata refund will need to buy a new membership. We cannot offer any discount or reactivation of cancelled memberships.

 

What should members do if they have any queries or concerns about this news?

Any queries can be directed to: information@zoossa.com.au

 

Will you review this new policy?

Vaccination requirements and any other policies will be regularly reviewed in line with the health advice of SA Health and government.

 

Do members need to be vaccinated to attend other reciprocal zoos?

Please refer to each zoo’s website for their membership and entry requirements as these vary.

 

Other FAQs

How will you monitor social distancing?

We will be asking all visitors to keep at a 1.5m distance at all times. We respectfully ask that all visitors keep this in mind throughout their visit. Position markers, similar to those found in supermarkets, will be placed on floors in areas where crowding is likely. Please observe signs and announcements regarding social distancing to keep everyone safe.

 

What other safety measures are you taking?

As well as social distancing markers, you will find hand-sanitising stations and plenty of bathrooms. We encourage our visitors to regularly wash their hands and practise good hygiene throughout. 

Cafe diners will be seated in accordance with the current State Government regulations and are asked to keep at a distance from other diners. Picnic areas are also available.

We also have Covid Marshals at both Adelaide Zoo and Monarto Safari Park to ensure our visitors adhere to social distancing.

Our cleaning staff will regularly clean and monitor areas.

 

Are animal experiences operating?

Most animal experience at Monarto Safari Park and Adelaide Zoo are safely operating at. Book in for Monarto Safari Park and Adelaide Zoo experiences.

Due to social distancing measures still in place other animal experiences are currently temporarily suspended to ensure health and safety requirements are met and to keep you, our staff and our animals safe.

Once it is safe to do so, we will commence all other animal experiences. Please monitor our social media pages for updates on our offerings.

 

How many people are allowed on Monarto Safari Park’s Zu-Loop bus?

As per the South Australian Roadmap for easing COVID-19 restrictions, density requirements do not apply to recreational buses. Businesses that provide recreational transport, such as Monarto Safari Park’s Zu Loop bus, are, however, required to make and retain contact tracing records. Zoos SA collects visitors’ contact details when tickets are booked online (or on arrival).

Disposable paper masks are provided free of charge from the Visitor Centre should you wish to wear a mask whilst travelling on the Zu-loop buses, just ask at the staff at the Tour Desk when you arrive.

The day is here!Monarto Safari Park’s new Visitor Centre is open to the public from 9.30am. #thewildiscallinghttps://t.co/RmvY4qIIts

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About Zoos SA

Zoos SA is a not-for-profit conservation charity that exists to connect people with nature and save species from extinction. Zoos SA acknowledges the Country on which we stand always was, and always will be, Aboriginal land and we pay our deepest respect and gratitude to Kaurna (Adelaide Zoo) and Ngarrindjeri (Monarto Safari Park) Elders, past, present and emerging. We undertake critical conservation work throughout Australia and acknowledge the traditional custodians of these lands.

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