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Please note, COVID SAfe Check-In QR code or secure paper recording logs are available on site at Adelaide Zoo and Monarto Safari Park in accordance with current directives from SA Health. Please follow instructions and guidelines on the QR code poster located at the entrance to Adelaide Zoo or the Visitor Centre at Monarto Safari Park, if you have any questions or concerns please see a member of staff.
As part of Zoos SA contact tracing procedure, visitors already supply details during the ticket buying or reserving process but we also ask all adults in your party to check in via the COVID Safe QR check-in.
Staff, volunteers, contractors, delivery drivers and other site visitors are required to complete a COVID SAfe Check-In QR code process.
We’ve made some temporary changes to our conditions of entry to ensure the safety of our staff, visitors and animals.
All visitors will need to pre-book a date-specific ticket to Adelaide Zoo and Monarto Safari Park online prior to your visit whether you’re a current Zoos SA member, have previously purchased an entry ticket online, or plan to do so. This will help us manage capacity requirements and ensure everyone’s safety.
Please note, that each individual member of your group or family requires a date-specific ticket.
We are currently experiencing a very high volume of phone calls so we encourage you to book online to avoid any delays:
To our members, you are like family and your ongoing support means the world – we know many of you are doing it tough right now and we appreciate your support. As promised, existing Zoos SA memberships were automatically extended by the duration for which we were closed from late March 2020.
If you have a voucher for one of our wild animal experiences please note that some of these remain temporarily suspended to ensure health and safety requirements are met and to keep you, our staff and our animals safe.
Please note that as per the South Australian Roadmap for easing COVID-19 restrictions (29 June 2020), density requirements do not apply to recreational buses. Businesses that provide recreational transport, such as Monarto Safari Park’s Zu Loop bus, are, however, required to make and retain contact tracing records. Zoos SA collects visitors’ contact details when tickets are booked online (or on arrival).
We’re looking forward to seeing you soon.
We can all play our part and work together to ensure that Adelaide Zoo and Monarto Safari Park are safe places for everyone.
For more information on COVID-19, contact the Coronavirus Health Information line on 1800 020 080 or go to sahealth.sa.gov.au/COVID2019
Our full terms and conditions of entry are available here.
Yes, you do. We need to accurately measure the number of people within our sites.
As a member your online ticket is free, please visit adelaidezoo.com.au/tickets and monartosafari.com.au/tickets and use the barcode of your membership card. Entry tickets are date specific. We really appreciate your cooperation with the matter.
Online ticketing is the safest way of ensuring that we comply with restrictions on numbers set by SA Health. It also means contactless entry ensuring the safety for visitors and our staff members and speeding up the entry process to minimise queues.
Please visit adelaidezoo.com.au/tickets/ or monartosafari.com.au/tickets to purchase your tickets.
Yes. All visitors must have an online ticket so we can measure how many visitors are in the zoo/park on a specific day. If you are planning on attending Adelaide Zoo or Monarto Safari Park with a carer and they are in possession of a current South Australian companion card please book online for a companion using non-member reservation.
We really appreciate your cooperation with this.
Yes. Tickets and vouchers purchased for use at Adelaide Zoo and Monarto Safari Park will have their validity extended for the same period we were closed for.
As well as social distancing markers, you will find hand-sanitising stations and plenty of bathrooms. We encourage our visitors to regularly wash their hands and practise good hygiene throughout.
Cafe diners will be seated in accordance with the current State Government regulations and are asked to keep at a distance from other diners. Picnic areas are also available.
We also have Covid Marshals at both Adelaide Zoo and Monarto Safari Park to ensure our visitors adhere to social distancing.
Our cleaning staff will regularly clean and monitor areas.
For your safety and that of others, please do not visit Adelaide Zoo or Monarto Safari Park if you are feeling unwell. Please visit us when you are feeling better.
When visiting, please continue to follow SA Health hygiene recommendations by regularly washing your hands, using hand sanitiser and covering any coughs and sneezes. Please put any used tissues in the bin and wash your hands.
Remain 1.5m from people outside of your immediate household group.
Lions 360, Lions 360 feeding experience, Rhino Express, Lions at Bedtime and Meerkat Mingle are currently open for booking at Monarto Safari Park.
Meerkat Encounter, Giraffe Feed and Panda & Friends are safely operating at Adelaide Zoo.
Due to social distancing measures still in place and, all other animal experiences are currently temporarily suspended to ensure health and safety requirements are met and to keep you, our staff and our animals safe.
Once it is safe to do so, we will commence all other animal experiences. Please monitor our social media pages for updates on our offerings.
As per the South Australian Roadmap for easing COVID-19 restrictions (29 June 2020), density requirements do not apply to recreational buses. Businesses that provide recreational transport, such as Monarto Safari Park’s Zu Loop bus, are, however, required to make and retain contact tracing records. Zoos SA collects visitors’ contact details when tickets are booked online (or on arrival).
Disposable paper masks are provided free of charge from the Visitor Centre should you wish to wear a mask whilst travelling on the Zu-loop buses, just ask at the staff at the Tour Desk when you arrive.
Zoos SA (Adelaide Zoo and Monarto Safari Park) is a conservation charity and our ongoing work for animal conservation is dependent on community support and visitation.
Thank you for your support during this period.
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