Are you wildly enthusiastic about customer experience and possess a passion for conservation? Monarto Zoo is one of the top visitor attractions in the state and we want to build on this success. We need a qualified and experienced customer service person to join our dedicated team.
We are looking for an enthusiastic and outgoing staff member to coordinate our Tours Desk, which includes attending to visitor enquiries, taking bookings, scheduling tours and bus operations, as well as associated administrative duties. The successful candidate will provide exceptional customer service with regards to a range of tours and products offered by Zoos SA. This role will also be required to undertake regular Gate House shifts, actively promote Zoos SA products and process a range of sales.
Candidates require extensive experience in coordinating a range of activities and administrative duties in a fast-paced environment, with the ability to think quickly on their feet. An exceptional customer service focus, communication skills and high levels of enthusiasm and the ability to maintain a pleasant disposition in any situation.
How to apply
Applicants are required to submit a cover letter and application which outlines your suitability against the selection criteria as follows:
- Leader in customer service excellence.
- Strong interpersonal skills and an ability to work under pressure to meet customer expectations and achieve deadlines.
- Familiar with computer based POS systems and Windows suite.
- Proven ability to work in extremely busy situations and to make decisions quickly, including emergency situations..
Applications are to be forwarded to firstname.lastname@example.org by 12 noon Monday 9 May 2016