Join the Zoo Team

Zoos SA is a charitable conservation society dedicated to the preservation of some of the world’s most threatened species. Its vision is to lead and achieve long-term conservation change through education, breeding and research programs at its world renowned sites, Adelaide and Monarto Zoos, and in the wild.

Adelaide Zoo, one of Adelaide’s most iconic attractions, is home to more than 2,500 animals and 250 species of exotic and native mammals, birds, reptiles and fish exhibited over eight hectares of magnificent botanic surroundings. It’s the second oldest zoo in the nation and represents a significant part of South Australia’s heritage.

Monarto Zoo is one of the largest open range zoo in the world spanning more than 1,500 hectares of fauna and flora. Monarto Zoo opened in 1983 as a closed special purpose breeding facility. Since officially opening to the public in October 1993, Monarto Zoo has evolved into a true biopark, representing a unique blend of a conservation and wildlife park. Its principle purpose is to provide a place for the conservation of Australian and exotic wildlife, public recreation and education.

Zoos SA represents an important part of South Australia’s heritage and social history with more than 30,000 members. Since Adelaide Zoo opened to the public in 1883, six generations of South Australians have passed through its gates.

Securing long term populations of species in natural ecosystems and habitats is one of the key aims of Zoos SA, and to do this the organisation works at a variety of levels, including maintaining insurance populations, educating the community, influencing policy, restoring habitat and protecting wild animal populations. Approximately 250 full, part time and causal staff members and more than 500 volunteers at our not-for-profit society work towards these goals.

Joining the Zoos SA team is unique and wonderfully fulfilling opportunity.

Join Zoo’s SA in creating new and exciting memories for members, supporters and visitors.

Are you an experienced Team Leader who values high level customer service and enjoys leading a team to success? Combine your expertise in coordinating teams and creating great customer experiences in this unique environment.

Zoo’s SA is looking for an immediately available customer service professional to join the wonderful environment of Adelaide Zoo as Team Leader: Visitor Experience. This is a full time, two year contract working across a five day roster.

Key Responsibilities:

  • Evaluate booking services to Visitors and contribute ideas to improve services
  • Respond to a range of enquiries and bookings for Zoo activities such as tours, Behind the Scenes experiences and parties
  • Coordinate the activities of the tour host, photographers and visitor services team including day to day issues, rostering and regular staff meetings
  • Manage the development and delivery of training for Visitor Experience Staff including volunteers and work experience students
  • Manage a team by setting goals, monitoring performance and identifying training needs
  • Support the Visitor Experience Manager
  • Manage salaries and wages budget allocations

Key Requirements:

  • Proven experience in a customer service management role and achieving KPI’s
  • Demonstrated experience in organising a busy operation and diverse team
  • Innovative and solutions focussed
  • Experience in a computerised booking systems
  • Extensive experience in dealing with a wide range of people, visitors, volunteers and staff
  • Knowledge and experience in handling public enquiries and complaints
  • Previous experience managing departmental budgets
  • Knowledge of conservation and environmental issues and the demonstrated capacity to apply this knowledge in a visitor focussed setting
  • System Administration experience specific to a booking system is desirable.

This is a Fantastic position to lead a hardworking and dedicated team of professionals in a unique environment.

Applications for this vacancy must be directed to Davies Stewart via the link below, or direct to Phone enquiries are welcome to Amelia on 8232 8008.

Employment status –Permanent Full Time– Starting ASAP


Zoos SA’s Corporate Partnership team provides one of the main sources of funding for Zoos SA. The purpose of this role is to foster strong relationships with our partners to help drive growth in revenue whilst securing long-term commitment. You will also be responsible for building new corporate partnership opportunities.


To be considered for this position you will need to meet the following selection criteria:

  • A track record in creating new business opportunities in either a philanthropic or corporate environment, resulting in significant support via sponsorships, partnerships or sales
  • Experience in best practice relationship management and handling complex partnership situations
  • Strong entrepreneurial spirit, a self-starter and an ability to work as part of a team
  • Highly developed interpersonal and negotiation skills
  • Demonstrated project management expertise and effective time management skills


How to Apply


Job descriptions are available at


Applicants are required to forward your cover letter and resume, addressing the required selection criteria to: by 12:00 noon, Thursday 2 June  2016

Corporate Partnership Coordinator Job Description January 2016

Our rhino calf Tundu is living up to her mischievous name & loves to tease the adult rhinos in her crash #MonartoZoo

About Zoos SA

Zoos SA is a not-for-profit conservation charity that exists to save species from extinction and connect people with nature.


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